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Have a question? We have the answers.

  1. Can I enroll in an Aetna Medicare Advantage or prescription drug plan if I’m already enrolled in a Medicare health plan?

    Can I enroll in an Aetna Medicare Advantage or prescription drug plan if I’m already enrolled in a Medicare health plan?
    Answer

    You may be eligible. Usually you would change plans during the Annual Election Period (AEP). However you may be able to change plans if you meet certain special exceptions. For example, you can choose a new plan if you move out of your plan’s service area or become newly eligible for Medicare.

  2. I can't afford my copay. Are there programs I can apply for to help me pay?

    I can't afford my copay. Are there programs I can apply for to help me pay?
    Answer

    Many people who have trouble paying for their Medicare prescription drugs may qualify for Extra Help. The amount of assistance you receive, if any, depends on your income and resources. To see if you qualify, call the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday (TTY: 800-325-0778).

  3. What happens if I qualify for Extra Help?

    What happens if I qualify for Extra Help?
    Answer

    If you qualify for Extra Help, you’ll:

    • Get help paying your Medicare drug plan’s monthly premium, yearly deductible, coinsurance, and copayments.
    • Have no coverage gap.
    • Have no late enrollment penalty for Part D.
    • Be able to switch plans at any time.

    To see if you qualify, call the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday (TTY: 1-800-325-0778).

  4. Who can I contact about the status of my enrollment?

    Who can I contact about the status of my enrollment?
    Answer

    Call us at 1-888-247-1028 (TTY: 711). We're available from 8 a.m. to 8 p.m., seven days a week. Click to have us call you.

  5. My medication is not covered. What can I do?

    My medication is not covered. What can I do?
    Answer

    Talk to your doctor if we don't cover your medication. There may be another drug on our formulary (drug list) for your condition – and it may lower your overall costs. If your doctor can’t find a drug on our list to treat you, ask us to make an exception. Just complete the online Request for Prescription Drug Coverage Determination form.

See all our FAQs Contact us for help

Appeals and Grievances:

Do you have questions or concerns about your coverage? Contact us to see if we can help. Still have concerns? Choose a link below to file a grievance or an appeal.

To send a complaint to Medicare, complete the Medicare Electronic Complaint form.

Let Aetna Help You

If you don’t understand your Medicare coverage or can’t find the information you need, please contact us. We can help.

Contact us now

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Aetna Medicare
Advantage
Plan
(MA/MAPD)

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Aetna Individual
Medicare
Supplement
Plan (Medigap)

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Aetna Medicare
Rx Plan
(PDP)

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