Get member help
Find resources and contact information specific to your plan.
Thanks for being a member of the Aetna® Medicare Prescription Drug Plan, or PDP. At Aetna, our goal is to help you get the medicine you need, when you need it, at the right price. That’s why your Aetna prescription drug plan comes with tools that make it easy to manage your plan.
The first tool in your Aetna Medicare PDP toolkit is AetnaMedicare.com. You can visit AetnaMedicare.com any time you want to:
A secure member account on AetnaMedicare.com/PDPLogon is another important tool for Aetna PDP members. It’s where we provide you with your personal prescription drug information. Your secure member account makes it easy for you to:
Don’t have a personal account? It’s easy to set one up! Simply go to AetnaMedicare.com/PDPLogon and click the Register button. From there, you can use any one of the following to create your account:
If you need help registering your personal account, we’re here for you. Call the Customer Care team at 1-866-862-0778 ${tty}. Or call the number on your Aetna Member ID card. The team is available 24/7 to help you when you need it.
Want to save money on your prescriptions? Using a preferred pharmacy may help lower prescription drug cost. Take advantage of our large pharmacy network. To find a preferred pharmacy near you, check the online locator at AetnaMedicare.com/FindPharmacy
Moving your prescriptions to a preferred pharmacy is as easy as 1, 2, 3.
And whether you use retail or mail order, your copay for a 90-day supply of Tier 1 drugs is only $0 to $6. The amount depends on your PDP plan.
At Aetna, we make it easy to get the prescription medicines you need so you can focus on what matters most: taking care of you.
To learn more about your Aetna Medicare PDP plan, visit AetnaMedicare.com
Get the most from your Part D coverage. Our Get Started Guide is a valuable resource to step you through the registration process for Caremark.com, your member portal. Once logged in, the guide can help you to:
2023 Get Started Guide for Aetna Medicare Prescription Drug Plans
Find resources and contact information specific to your plan.
Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our DSNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.
SilverScript is a Prescription Drug Plan with a Medicare contract marketed through Aetna Medicare. Enrollment in SilverScript depends on contract renewal.
Aetna handles premium payments through InstaMed, a trusted payment service.
Aetna handles premium payments through InstaMed, a trusted payment service. Your InstaMed log in may be different from your Caremark.com secure member site log in.
Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express log in may be different from your Aetna secure member site log in.
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Caremark.com is the secure website where Aetna Medicare SilverScript members can manage prescriptions, sign up for mail delivery, view order status, find drug pricing, and identify savings options.
Our plan selection pages will be down for maintenance starting Friday, April 16, at 9 p.m. and returning by 1 p.m. Saturday, April 17.
The Appointment of Representative form is on CMS.gov. To view the form just select “Continue”. If you do not intend to leave Aetna Medicare, close this message.
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