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Your plan may have a mail order option for prescription drugs. Most prescription drugs are available through our mail order pharmacy. This may be a great option if you take medications regularly.
Prescription mail order is convenient and may help you save money.
*Federal or state limitations may apply.
Some medications aren’t available through mail order. To see which drugs are available, check your plan formulary (drug list) or call us at the number on your member ID card.
Or call us toll free at the number on your member ID card
Or by completing this form:
Mail Service Order Form
Mail Service Order Form (Spanish)
CVS Caremark Mail Service Pharmacy
PO BOX 94467
PALATINE, IL 60094-4467
Let us know how you want to pay for your order. That way you can avoid processing delays. You have options such as all major credit and debit cards, electronic check and more. Call us to learn about your options.
Quick tip: Ask your doctor to send an electronic prescription (e-prescribe) to our mail order. Give your doctor this number to send your prescription to us: NPI 1033185186.
Once we receive your order:
We’ll check to make sure we have all the information we need to process your order. We’ll contact you or your doctor if we need additional information.
If your order is for a new prescription:
If your order is a refill:
Your mail order prescription standardly arrives within 7 to 10 days after we process your order.
Keep in mind: Some prescriptions require you to sign for the delivery. Call us to learn if your drug requires a signature upon delivery.
Some reasons why your order may be delayed are:
Call us at the number on your member ID card to learn about your options, including any options to get an emergency supply.
Yes.
Log in to your secure member website
You can manage your mail order prescriptions in the Aetna Pharmacy section.
Yes. Generally you can choose an alternate shipping address. Some restrictions may apply.
Generally, yes, but state and federal laws may apply.
Generally, we can’t accept returns on prescriptions ordered through mail order. Some exceptions may apply. Just give us a call at the number on your member ID card to learn more.
You can get prescription drugs shipped to your home through home delivery. Typically, prescriptions arrive within 7 to 10 days. Call the number on your ID card if you don't receive your medications within this timeframe.
Call a licensed agent at ${dynamicPhone} (TTY: 711), ${hours}.
Aetna members have access to contact information and resources specific to their plans.
Aetna handles premium payments through InstaMed, a trusted payment service. Your InstaMed log-in may be different from your Caremark.com secure member site log-in.
Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express log-in may be different from your Aetna secure member site log-in.
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We’re bringing you to our trusted partner to help process your payments. This site has its own login. It may be different from your Aetna secure member site login.
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Aetna has selected Caremark as the prescription management and mail delivery service for our members. If you do not intend to leave our site, close this message.
Our plan selection pages will be down for maintenance starting Friday, April 16, at 9 p.m. and returning by 1 p.m. Saturday, April 17.