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CVS Caremark® Mail Service Pharmacy

Get started with mail order

Get started with mail order


Step 1: See if your medication is available through mail order

 

Some medications aren’t available through mail order. To see which drugs are available, check your plan formulary or call us at the number on your member ID card.

 

Tip: Our formulary (drug list) shows the drugs we cover. It also shows the tier a drug is on, any limits or requirements and mail-order availability.

 

Check our Aetna Medicare formulary (drug list)

 


Step 2: Choose how to sign up

 

Register online

 

Or call us toll free at the number on your member ID card
 

 

Or complete this form, and mail it back to us at the address below:

 

Mail Service Order Form

Mail Service Order Form (Español)

 

CVS Caremark
PO BOX 659541
SAN ANTONIO, TX 78265-9541

 

Let us know how you want to pay for your order. That way you can avoid processing delays. You have options such as all major credit and debit cards, electronic check and more. Call us to learn about your options.

 

Quick tip: Ask your doctor to send an electronic prescription (e-prescribe) to our mail order. Give your doctor this number to send your prescription to us: NPI 1033185186.

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For medications you fill regularly

For medications you fill regularly

Your plan offers a long-term supply at select retail pharmacies or by mail-order delivery. A long-term supply is:

 

  • Up to a 90-day prescription if you have a prescription drug plan (PDP)
  • Up to a 100-day prescription if you have a Medicare Advantage prescription drug plan (MAPD)

 

This may be a great option for prescriptions you take regularly. We call these “maintenance” drugs. They’re used to treat chronic or long-term conditions, like high blood pressure.

 

You may find it more convenient to fill prescriptions through our mail-order pharmacy — it’s called CVS Caremark® Mail Service Pharmacy. Check your plan benefits for details. You may have better pricing on prescriptions you fill through mail order. 

 

With a long-term supply, you may spend less time getting refills. And it may help you avoid running out of your medication.

 

Talk to your doctor to see if a long-term supply is right for you.

 

Federal or state limitations may apply.

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Once we receive your order:

 

We’ll check to make sure we have all the information we need to process your order. We’ll contact you or your doctor if we need additional information.

 

If your order is for a new prescription:

 

  • And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.
  • And your doctor gave us a script, we’ll look at whether you have used our mail service in the last 12 months. If you have, we’ll ship the order as soon as it’s processed. If you have not, we’ll need your approval to ship it.

If your order is a refill and you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.

Typically, mail-order prescriptions will arrive in no more than 10 days from the time we receive your order. Call the number on your member ID card if you don't receive your medications within this time frame.

 

Keep in mind: Some prescriptions require you to sign for the delivery. Call us to learn if your drug requires a signature upon delivery.

Some reasons why your order may be delayed are:

 

  • We don’t have your payment information on file.
  • We don’t have your consent to ship the order.
  • There is severe weather that affects mail delivery.
  • Your medication has special rules, such as prior authorization. We’ll have to contact your doctor to get it.
  • Your doctor sent a new prescription. We may need your approval prior to shipping it to you.

Call us at the number on your member ID card to learn about your options, including any options to get an emergency supply.

CVS Caremark® Mail Service Pharmacy is our network mail-order pharmacy. These mail-order services are included with your pharmacy benefits and insurance. You do not pay extra for access to this service or for standard shipping.

 

Note: The prescription home delivery services provided by other pharmacies are not covered by the plan’s mail order benefit. These services are often provided in exchange for a fee, such as a delivery service charge.

Can I manage my mail order prescriptions online?

 

Yes.
Log in to your secure member website

 

You can manage your mail order prescriptions in the Aetna Pharmacy section.

 

Can I have my prescriptions delivered to an address different than my own or a temporary address?

 

Yes. Generally you can choose an alternate shipping address. Some restrictions may apply.

 

Can I fill a prescription for a controlled substance by mail?

 

Generally, yes, but state and federal laws may apply.

 

Can I return medications ordered by mail?

 

Generally, we can’t accept returns on prescriptions ordered through mail order. Some exceptions may apply. Just give us a call at the number on your member ID card to learn more.

 

Will I be charged a shipping fee for mail-order delivery?


Standard shipping is no additional cost. If you need expedited shipping, there may be an extra fee. For more information, call the number on your member ID card.

You can get prescriptions shipped right to you through mail-order delivery. Typically, mail-order prescriptions arrive in no more than 10 days from the time we receive your order. Call the number on your member ID card if you don't receive your medications within this time frame.

 

Need help with Medicare enrollment?

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Get member help

Aetna members have access to contact information and resources specific to their plans.