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CVS Caremark® Mail Service Pharmacy

For medications you fill regularly

For medications you fill regularly

Your plan offers a long-term supply (up to a 90-day or 100-day prescription, depending upon your plan), at select retail pharmacies and mail order. Please refer to your plan benefit information for more details. This may be a great option if you take medications regularly.


You may find it more convenient to fill your prescription through preferred mail order.

Filling your prescriptions with a long-term supply means you’ll spend less time getting refills. And it may help you avoid running out of your medication.


Federal or state limitations may apply.

Get started with mail order

Step 1: See if your medication is available through mail order


Some medications aren’t available through mail order. To see which drugs are available, check your plan formulary (drug list) or call us at the number on your member ID card.


Check our Medicare drug list


Step 2: Choose how to sign up


Register online


Or call us toll free at the number on your member ID card


Or by completing this form:


Mail Service Order Form

Mail Service Order Form (Español)


CVS Caremark
PO BOX 659541
SAN ANTONIO, TX 78265-9541


Let us know how you want to pay for your order. That way you can avoid processing delays. You have options such as all major credit and debit cards, electronic check and more. Call us to learn about your options.


Quick tip: Ask your doctor to send an electronic prescription (e-prescribe) to our mail order. Give your doctor this number to send your prescription to us: NPI 1033185186.

Once we receive your order:


We’ll check to make sure we have all the information we need to process your order. We’ll contact you or your doctor if we need additional information.


If your order is for a new prescription:


  • And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.
  • And your doctor gave us a script, we’ll need your approval to ship it unless you have a history of using our mail order service in the last 12 months. If you do, we’ll ship your order as soon as it’s processed.

If your order is a refill:


  • And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.

Your mail order prescription standardly arrives within 7 to 10 days after we process your order.


Keep in mind: Some prescriptions require you to sign for the delivery. Call us to learn if your drug requires a signature upon delivery.

Some reasons why your order may be delayed are:


  • We don’t have your payment information on file
  • We don’t have your consent to ship the order
  • Severe weather that affects mail delivery
  • Your medication has special rules, such as prior authorization. We’ll have to contact your doctor to get it.
  • Your doctor sent a new prescription. We may need your approval prior to shipping it to you.

Call us at the number on your member ID card to learn about your options, including any options to get an emergency supply.

Can I manage my mail order prescriptions online?


Log in to your secure member website


You can manage your mail order prescriptions in the Aetna Pharmacy section.


Can I have my prescriptions delivered to an address different than my own or a temporary address?


Yes. Generally you can choose an alternate shipping address. Some restrictions may apply.


Can I fill a prescription for a controlled substance by mail?


Generally, yes, but state and federal laws may apply.


Can I return medications ordered by mail?


Generally, we can’t accept returns on prescriptions ordered through mail order. Some exceptions may apply. Just give us a call at the number on your member ID card to learn more.

You can get prescription drugs shipped to your home through home delivery. Typically, prescriptions arrive within 7 to 10 days. Call the number on your ID card if you don't receive your medications within this timeframe.


Need help with Medicare enrollment?

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Get member help

Aetna members have access to contact information and resources specific to their plans.