For medications you fill regularly
Your plan may have a home delivery option for prescription drugs. Most prescription drugs are available through our mail order pharmacy. This may be a great option if you take medications regularly.
Home delivery service is convenient and may help you save money.
- Your drugs will be delivered to your door. Or you may choose other locations.
- You can get up to a 90-day supply for most medications.*
*Federal or state limitations may apply.
Get started with home delivery
Step 1: See if your medication is available through home delivery
Some medications aren’t available through home delivery. To see which drugs are available, check your plan formulary (drug list) or call us at the number on your member ID card.
Step 2: Choose how to sign up
Or call us toll free at the number on your member ID card
Or by completing this form:
Mail Service Order Form
Mail Service Order Form (Spanish)
CVS Caremark Mail Service Pharmacy
PO BOX 94467
PALATINE, IL 60094-4467
Let us know how you want to pay for your order. That way you can avoid processing delays. You have options such as all major credit and debit cards, electronic check and more. Call us to learn about your options.
Quick tip: Ask your doctor to send an electronic prescription (e-prescribe) to our home delivery. Give your doctor this number to send your prescription to us: NPI 1033185186.
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What happens after an order is placed?
How long does it take for delivery?
What are some reasons why my order may be delayed?
Other home delivery questions
You can get prescription drugs shipped to your home through home delivery. Typically, prescriptions arrive within 7 to 10 days. Call the number on your ID card if you don't receive your medications within this timeframe.
We're here to help!
Members:
Email us or call Member Services at the number on your ID card.Don’t have your ID card handy?
Find a phone numberNot yet a Member?
Email us or call an Aetna representative at (TTY: 711), Monday to Friday, 8 a.m. to 8 p.m.-
We speak your language
Disclaimers
Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
Aetna Medicare’s pharmacy network includes limited lower cost, preferred pharmacies in: Urban Mississippi, Urban Virginia, Rural Missouri, Rural Arkansas, Rural Oklahoma, Rural Kansas, Rural Iowa, Rural Minnesota, Rural Montana, Rural Nebraska, Rural North Dakota, Rural South Dakota, Rural Wyoming. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use.
For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, members please call the number on your ID card, non-members please call 1-855-338-7027 (TTY: 711) or consult the online pharmacy directory at https://www.aetnamedicare.com/pharmacyhelp.
This information is not a complete description of benefits. Call 1-855-335-1407 (TTY: 711) for more information.