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Case management services
Case management services
Case management programs are for people who need extra assistance and support. Our services help you adopt and stick with proven treatments.
If you qualify, we’ll assign you a case manager. This person will work with you and your physicians to support your care plan (available for certain medical conditions). Your nurse case manager may:
- Help you avoid another hospital stay – If you’ve recently been discharged from the hospital, we’ll check in with you to see if you need help understanding your discharge instructions, confirm you’ve filled your prescriptions and remind you to schedule follow-up care.
- Offer end-of-life support – We’ll provide an extra layer of support during end-of-life care that honors your dignity, needs and choices.
- Help when you have multiple medical conditions – We’ll coordinate treatment among your doctors and provide additional resources to help you manage your conditions effectively.
Learn more about our Compassionate Care program
Blood pressure and cholesterol monitoring
Our Numbers To Know® Program promotes the benefits of blood pressure and cholesterol monitoring. We’ll send you a reminder to check your blood pressure. You’ll also get a card to help you track blood pressure, cholesterol, medication and dosage information.
Transplant services and support
Our National Medical Excellence Program® supports members who require a solid organ or stem cell transplant. We’ll provide you with a dedicated case manager who can help you with all of your health care needs, from the time you’re approved for a transplant through post-transplant care.
Disease management
We offer a disease management program for members with certain health conditions (such as diabetes). This program supports members and helps them understand their condition and follow their doctor's treatment plan. Members who qualify are offered:
- A total health perspective – We see people as people, not conditions. This holistic approach helps us deliver a helpful combination of information and support.
- Personal attention – Eligible members have access to registered nurses and health coaches to answer questions about conditions and treatment.
Resources in your community
Resources in your community
Meals on Wheels® America
Enjoy food delivered to you in the comfort of your home. Meals on Wheels is a non-profit program dedicated to delivering nutritional meals to your doorstep.
Visit Meals on Wheels America
NeedyMeds®
Get help paying for your medications and other healthcare costs. NeedyMeds is a non-profit organization that helps you lower your cost of care by providing information on healthcare programs, offering direct assistance and more.
Visit NeedyMeds
Social Security Administration Extra Help
See if you qualify for Extra Help paying for your monthly premiums, annual deductibles and co-payments related to Medicare prescription drug coverage. Medicare members can get assistance paying for care.
See if you qualify for Extra Help
Government benefits
Get information about different programs that can help reduce expenses and improve your quality of life.
Learn more about government benefits
Food Pantries
Find food banks, soup kitchens and non-profit organizations that offer food near you. Food Pantries provides information and updates on local establishments committed to fighting hunger.
Learn more about Food Pantries
Need help with Medicare enrollment?
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Get member help
Aetna members have access to contact information and resources specific to their plans.
This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs.