Find a doctor, pharmacy or other provider
Covered by an employer or group?
If you get PPO coverage from an employer or group health plan, you may have access to an Extended Service Area (ESA). Members with ESA have the freedom to use providers in and out-of-network.
Learn more about ESA
Have a Medicare Supplement Plan?
Medicare Supplement Plan members can use any provider that accepts Medicare. There are no network restrictions.
Need a directory in another language?
View our Chinese directories
Need a printed provider directory?
Members can also request a printed copy of the plan provider directory. Both English and Spanish directories are included.
Types of providers in our network
You’ll find more than 25 types of health care providers in our online directories. Our network includes doctors, hospitals, pharmacies, urgent care centers, drug and alcohol counselors, hospice providers, diabetic supply providers, dialysis centers and physical therapists.
Participating physicians, hospitals and other health care providers are independent contractors. They're neither agents nor employees of Aetna. The availability of any particular provider can't be guaranteed. Provider network make-up is subject to change.
Aetna has contracts with pharmacies that equal or exceed CMS requirements for pharmacy and preferred pharmacy access in your area.
We're here to help!
Members:
Email us or call Member Services at the number on your ID card.
Don’t have your ID card handy?
Find a phone number
Not yet a Member?
Email us or call an Aetna representative at (TTY: 711), Monday to Friday, 8 a.m. to 8 p.m.
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We speak your language
Disclaimers
Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
Aetna Medicare’s pharmacy network includes limited lower cost, preferred pharmacies in: rural Maine, rural Missouri and rural South Dakota. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use.
For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, members please call the number on your ID card, non-members please call 1-855-338-7027 (TTY: 711) or consult the online pharmacy directory at http://www.aetnamedicare.com/pharmacyhelp.
The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.