We are working hard to improve the service, quality and safety of health care. One way we do this is by measuring how well we and others are doing.
We work with groups of doctors and other health professionals to make health care better.
Our clinical activities and programs are based on proven guidelines.
We give you and your doctors information and tools that may help you make decisions.
We aim to:
We work to make your health care better by:
Each year, we check to see how close we are to meeting our goals. Here's what we did in 2019:
Our quality improvement program helps to improve the behavioral health care we provide to you. We want to help you feel better. Enhancing health and mental wellbeing leads to a better quality of life. There are many ways we evaluate our outcomes. We’re excited to share with you information about the progress we’re making, our current goals, and how we’re tracking our efforts.
Here are some of the improvements and accomplishments Aetna Behavioral Health achieved in 2019:
Our plans for 2020:
We take our accreditation by the NCQA seriously. It's how we show our commitment to improving your quality of care, access to care and member satisfaction.
1 HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).
2 Quality Compass is a registered trademark of NCQA.
3 Based on results from the 2019 Aetna Case Management Member Satisfaction Analysis.
4 Based on results from the 2019 Aetna Disease Management Member Satisfaction Analysis.
Aetna sees progress on its five-year plan to fight opioid addiction.
Aetna members have access to contact information and resources specific to their plans
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