We are working hard to improve the service, quality and safety of health care. One way we do this is by measuring how well we and others are doing.
We work with groups of doctors and other health professionals to make health care better.
Our clinical activities and programs are based on proven guidelines.
We give you and your doctors information and tools that may help you make decisions.
We aim to:
We work to make your health care better by:
Each year, we check to see how close we are to meeting our goals. Here's what we did in 2018:
Even as the opioid crisis continues to claim lives and harm families and communities across the country, Aetna is seeing progress on stemming the tide of opioid misuse. We also continue to help our members with their mental health needs.
The multi-pronged strategy, which includes collaboration with key industry and other stakeholders, is working. Progress in 2018 included:
Additional Aetna Behavioral Health program improvements in 2018 included:
Our plans for 2019:
We take our accreditation by the NCQA seriously. It's how we show our commitment to improving your quality of care, access to care and member satisfaction.
* HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).
** Quality Compass is a registered trademark of NCQA.
*** Based on results from the 2018 Aetna Case Management Member Satisfaction Analysis.
† Based on results from the 2018 Aetna Disease Management Member Satisfaction Analysis.
†† Aetna. Aetna sees progress on its five-year plan to fight opioid addiction. Aetna.com. March 7, 2019. Available at: https://news.aetna.com/2019/03/aetna-sees-progress-on-its-five-year-plan-to-fight-opioid-addiction/. Accessed May 6, 2019.
Aetna members have access to contact information and resources specific to their plans
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