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Frequently asked questions for members

We know insurance is confusing and you have questions.

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Find your plan’s phone number

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Email us

Send us an email and we’ll get back to you as soon as possible.

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Aetna member meetings

Aetna members can attend a local meeting to understand how to get the most from their plans.

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Aetna’s mailing address





Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

Standalone Prescription Drug Plans are offered by SilverScript, a CVS Health company.

For accommodation of persons with special needs at meetings, call 1-833-251-9949 (TTY: 711).