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Protecting Your Privacy

We value the trust you place in us. We take great care to protect your information.

Aetna’s privacy statement


Welcome to Aetna’s web and mobile experience.  This Aetna Web & Mobile Privacy Statement (the “Privacy Statement”) describes our practices in connection with information we collect through software applications (including mobile applications) and websites that we operate and that contain a link to this Privacy Statement (an “Application” or, together, the “Applications”).  This Privacy Statement is designed to transparently describe our privacy practices, in a format that is easy to navigate, read, and understand.  We are committed to treating your information with care and respect and managing our Applications in a manner which is compliant with law.


As you navigate our Applications and communicate with Aetna (sometimes referred to as “we” “us” or “our”) via the Applications, we may ask you to disclose certain information so that we can provide you with the highest quality information and services. In order for you to make an informed decision about whether to disclose your information to us via the Applications, we are providing you with the following information about how we collect and use your information.


Privacy statement update: 2/15/21

Aetna takes information security seriously and we diligently safeguard your personal information.  Here are some ways Aetna protects your information and steps you can take to help.

Health data permissions and privacy
Some Aetna members can share their health information with third-party applications. Learn how this works, and how to protect the privacy and security of this data.


CMS to eliminate use of SSNs on Medicare cards
Between April 2018 and April 2019, CMS is removing Social Security Numbers and will re-issue new Red, White, and Blue Medicare cards.

17 steps for securing health information
A list of steps we take to secure your health information.

Our Effort to Reduce the Use of SSNs
Our commitment to protecting the privacy of our members by moving away from the use of Social Security numbers whenever possible.

Safeguarding data 
How we protect the privacy and security of sensitive health and financial information. We encrypt all emails that contain member-specific health and financial information.

Medical Identity Theft
Steps that you can take to prevent medical identity theft.

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Aetna members have access to contact information and resources specific to their plans.