Call a registered nurse anytime
Sometimes you need a quick answer to a health question. Maybe your concern can't wait until you see your doctor. You can talk to our registered nurses day or night on our Medicare Nurse Hotline to get help with:
- Deciding whether to visit a doctor or urgent care center
- Understanding your symptoms
- Managing chronic conditions
- Learning about treatment options and medical procedures
Ask your question
- Call 1-800-556-1555; (TTY: 711) anytime.
- Florida HMO & SNP members only: call 1-855-353-0840 (TTY: 711) anytime.
If you need urgent or emergency care, call 911 and/or your doctor immediately.
Staff on the nurse call line cannot diagnose, prescribe or give medical advice. Call your doctor with any questions or concerns about your health.
This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs.
We're here to help!
Members:
Email us or call Member Services at the number on your ID card.
Don’t have your ID card handy?
Find a phone number
Not yet a Member?
Email us or call an Aetna representative at (TTY: 711), Monday to Friday, 8 a.m. to 8 p.m.
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We speak your language
Disclaimers
Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.