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Words of wisdom: What to expect when working with a Medicare agent

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When Pam Lindau first qualified for Medicare benefits in 2014, she looked into coverage on her own. But after spending a few days researching Medicare online, she was still confused.

“I had a back injury,” Pam explains. “I wanted a Medicare plan that would cover the surgery I needed and all the follow-up care the surgery would require. When I tried to find that information, I discovered just how hard it can be to navigate the Medicare system.”

A friend suggested that Pam work with a Medicare insurance agent (also called a broker or advisor). Pam was hesitant at first. “Talking to a stranger about my health made me nervous,” she says. “But I knew I needed someone to help me make sense of the Medicare process.” Pam soon realized she was in good hands with Ann Bowen.

“Meeting with a Medicare agent for the first time is often a big step for people,” says Ann. “That’s why, when I meet a client, I do everything I can to make them feel comfortable.”

In a short conversation, Ann was able to learn more about Pam’s health goals and budget. She then presented several Medicare plans, including Original Medicare and some Medicare Advantage plans, that could meet those goals. For each plan, Ann made sure that Pam’s doctors and physical therapists were in network and her medications were covered.

“It’s not really about telling a client what coverage they need or selling them a particular plan,” Ann says. “It’s about giving them the information they need to make their own educated decision.”

Pam ended up choosing a Medicare Advantage plan that offered the support she needed after her back surgery. Today, she still reviews her Medicare coverage with Ann annually.

“My goal is to have a long-term relationship,” Ann says. “I see my clients year after year so I can help them update their Medicare coverage if they need it. That’s what happened with Pam, and after all these years I’m happy to count her not just as a client, but also as a friend.”

Disclaimers

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.