Skip to main content

Aetna Uses Encryption to Safeguard Data

Protecting the privacy and security of sensitive information is one of our highest priorities. Accordingly, Aetna encrypts all Internet e-mails that contain member-specific health and financial information -- examples include, but aren't limited to, personal and demographic information (e.g., name, SSN, address), employment information, information about payment of benefits, provider information, diagnostic or treatment information, claims status information and information related to behavioral health and/or sexually transmitted disease services.

 

Use of encrypted e-mail enables us to send quick, reliable communications while maintaining our commitment to protecting the confidentiality of member-specific information.

 
 
Thick not a member icon

Need help with Medicare enrollment?

Call a licensed agent at ${dynamicPhone} (TTY: 711)${hours}.

Thick phone icon

Get member help

Aetna members have access to contact information and resources specific to their plans.