At Aetna Medicare, we're here to answer all your questions about your coverage. There are several convenient ways for you to contact us:
Want to attend a meeting in your area?
Call us at 1-888-247-1028 (TTY: 711),
8 a.m. - 8 p.m., local time, 7 days a week, from October 1 - February 14,
8 a.m. - 8 p.m., local time, Monday - Friday, from February 15 - September 30.
Already a member? Call us:
- Aetna Medicare Advantage members (with or without prescription drug plan), call 1-800-282-5366 (TTY: 711), 8 a.m. - 8 p.m., local time, 7 days a week
- Aetna Medicare Rx® Plan (PDP) members (prescription drug plan only), call 1-877-238-6211 (TTY: 711), 24 hours a day, 7 days a week
Aetna Member Services provide:
- Instant access — no busy signals
- Personalized menu options that relate only to your plan and coverage
- Personal claims, eligibility and plan information
- Help with common transactions
- Expert customer service professionals who are specially trained to assist you during business hours
Write to us:Aetna Inc.
P.O. Box 14088
Lexington, KY 40512
Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.