At Aetna Medicare, we're here to answer all your questions about your coverage. There are several convenient ways for you to contact us:
If you would like an Aetna plan representative to contact you, choose "Send Email" and complete the form. We will email or contact you by U.S. mail to help to answer your questions.
Want to attend a meeting in your area?
Call us at 1-888-247-1028 (TTY: 711),
8 a.m. - 8 p.m., local time, 7 days a week, from October 1 - February 14,
8 a.m. - 8 p.m., local time, Monday - Friday, from February 15 - September 30.
Already a member? Call us:
- Aetna Medicare Advantage members (with or without prescription drug plan), call 1-800-282-5366 (TTY: 711), 8 a.m. - 8 p.m., local time, 7 days a week
- Aetna Medicare Rx® Plan (PDP) members (prescription drug plan only), call 1-877-238-6211 (TTY: 711), 24 hours a day, 7 days a week
Aetna Member Services provide:
- Instant access — no busy signals
- Personalized menu options that relate only to your plan and coverage
- Personal claims, eligibility and plan information
- Help with common transactions
- Expert customer service professionals who are specially trained to assist you during business hours
Write to us:Aetna Inc.
P.O. Box 14088
Lexington, KY 40512
Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.
See Evidence of Coverage for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by location.