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Have a question or concern?
Call us
For benefit questions or to learn more about the Aetna® Medicare Advantage plan for ${company} retirees, call Aetna Member Services at ${groupPhoneNumber} ${tty}, ${memberhours}.
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
You will continue to get prescription drug coverage through SilverScript. For questions about SilverScript prescription drug coverage, call 1-855-531-3079 (TTY: 711), 24 hours a day, 7 days a week.
Learn about your new plan
Get started with your Aetna Medicare Advantage plan by reviewing our digital welcome guide.
You can also download the guide to your smartphone. Simply scan the QR code with your smartphone’s camera.
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Dow DigiDoc
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- Open your phone’s camera
- Focus on the QR code
- Tap the banner that appears
Add Aetna contact information to your smartphone
Save Aetna phone numbers, websites and more directly to your smartphone’s
contacts app. Simply scan the QR code.
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Dow Contact Card
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Scan this QR code with a smartphone to download the Aerogami card. Simply open the camera app or any QR scanning app (such as Snapchat) and let the lense focus on the code. Then, click the link that pops up to start the Aerogami card download process.
Sign up for your member website
Get the most out of your Aetna benefits with our online tools to help guide your health goals. Register for your member website to:
- View and print your Aetna member ID card
- Find providers and review claims
- Get discounts on products and services
Click Login/Register at the top of this page to get started. You’ll need your Aetna member ID card on hand to register.
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
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Enroll
You will be automatically enrolled in Aetna Medicare Advantage upon becoming Medicare eligible. For any questions about plan eligibility or premiums, contact the Dow Retiree Service Center at 800-344-0661.
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Change address or phone number
Contact the Dow Retiree Service Center at 800-344-0661.
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Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
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Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.