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Keeping your private information secure

Aetna uses encryption to safeguard data 

Protecting the privacy and security of sensitive information is one of our highest priorities. Accordingly, Aetna encrypts all Internet emails that contain member-specific health and financial information -- examples include, but aren't limited to, personal and demographic information (e.g., name, SSN, address), employment information, information about payment of benefits, provider information, diagnostic or treatment information, claims status information and information related to behavioral health and/or sexually transmitted disease services. 


Use of encrypted email enables us to send quick, reliable communications while maintaining our commitment to protecting the confidentiality of member-specific information. 

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