Your retirees trust you, and you’ll play a big role in helping them navigate the transition to Aetna and Medicare Advantage. Just know that we’re here to help.
Below, you can access all materials that detail the plan available in your area, along with important links for your retirees.
Keeping their current doctors is important to retirees. And the county a retiree resides in will determine whether they have the preferred provider organization (PPO) plan or the extended service area (ESA) plan. With both plans, the retirees can use the doctors in or out of their Aetna network. However, there are differences.
Not sure which plan applies to your retiree? Click on the links below for details.
Retirees that already have Aetna Medicare Advantage can call Aetna Member Services at 1-800-663-0885 (TTY: 711), Monday – Friday, 8 a.m. to 6 p.m. all time zones, for help with provider questions. Retirees that aren’t yet a member can call 1-855-406-4062 (TTY: 711), Monday – Friday, 8 a.m. to 6 p.m. all time zones.
We hold regular meetings so our current members can ask questions. See the Retiree meetings schedule to find one near you. We also have monthly informational conference calls for retirees who are just turning 65 and are new to Medicare. Let your retirees know about this great resource that runs through October 2018.
With the Aetna Medicare Advantage plan, members get extra health and wellness benefits beyond what Original Medicare offers. Check out the links below to services that enhance their benefit plans.
Regional dedicated contacts for UBRs:
Region 2B (IN, OH)
Pam Killebrew 1-860-900-5962
Region 4 (IA, IL, MN, ND, NE, SD, WI)
Angela Plante 1-860-900-5964
Region 5 (AR, AZ, CA, CO, ID, HI, KS, LA, MO, MT, NM, NV, OK, OR, TX, UT, WA, WY)
Brian Perkins 1-959-299-5290
Region 8 (AL, FL, GA, KY, MS, NC, SC, TN, VA, WV)
Kaketta Mills 1-860-900-5967
Region 9 (ME, MA, CT, DE, MD, NH, RI, VT)
Diane Peers 1-860-900-5971
Region 9A (NY, PA)
Michael Young 1-860-900-5969
Important: If you’re sending PHI to this email, be sure to send securely. Be sure to include your region number in the email.
Disclaimers
Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply.
Benefits, premium and/or co-payments/co-insurance may change on January 1 of each year.
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