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Your dedicated Aetna contacts are changing

To support you more efficiently, we’re changing your dedicated Aetna contacts. As of November 1, you’ll be supported by:
 

  • Region 2B: Pam Killebew, 860-900-5962
  • Regions 4, 8, 9 and 9A: Angela Plante, 860-900-5964

We’re monitoring the number of requests and response time to ensure you receive the same quality service you’re used to from your Aetna contacts. 

UBR quick reference

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UBR quick reference

UAW Trust members trust you, and you’ll play a big role in helping them navigate the transition to Aetna and Medicare Advantage. Just know that we’re here to help.

 

Below, you can access all materials that detail the plan available in your area, along with important links for Trust members. We’ve also included information on a credit that new Aetna members can get for out-of-pocket expenses paid toward their previous plan.

Doctors and the Aetna network

Doctors and the Aetna network

Keeping their current doctors is important to Trust members. And the county a member resides in will determine whether they have the preferred provider organization (PPO) plan or the extended service area (ESA) plan. With both plans, members can use the doctors in or out of their Aetna network. However, there are differences. 

 

  • Aetna Medicare Advantage PPO plan
    Members in the PPO plan can see any provider who participates with Medicare and accepts the Aetna plan. When they use providers in Aetna’s network, they’ll pay less out of pocket. Members can also use out-of-network providers, but they’ll pay more.
  • Aetna Medicare Advantage PPO ESA plan
    Members in the PPO ESA plan can see any provider who participates with Medicare and is willing to treat them, even if they are not in our network. Regardless of whether the provider is in or out of the network, members will pay the same cost-share amount.

Not sure which plan applies to your UAW Trust member? Click on the links below for details.

Portrait of happy baby with old grandpa

View maps of states with both ESA and PPO counties

We're here to help

UAW Trust members that already have Aetna Medicare Advantage can call Aetna Member Services at 1-800-663-0885 (TTY: 711), Monday – Friday, 8 AM to 9 PM ET, for help with provider questions. UAW Trust members that aren’t yet an Aetna member can call 1-855-406-4062 (TTY: 711), Monday – Friday, 8 AM to 9 PM ET.

Additional resources

Let UAW Trust members know about meetings

We hold regular meetings so UAW Trust members can ask questions. 

 

We have informational conference calls for UAW Trust members who are just turning 65 and are new to Medicare. These conference calls are completed for the year. Check back in early 2021, for our new series of conference calls.

Living healthy

With the Aetna Medicare Advantage plan, members get extra health and wellness benefits beyond what Original Medicare offers. Check out the links below to services that enhance their benefit plans.

UAW region map

Your Aetna contact

 

Regional dedicated contacts for UBRs:

 

Region 2B: Pam Killebew, 860-900-5962

 

Regions 4, 8, 9 and 9A: Angela Plante, 860-900-5964

 

Dedicated UBR contacts

Contact us by email

Important: If you’re sending PHI to this email, be sure to send securely. Be sure to include your region number in the email.

Disclaimers

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Enrollment in our plans depends on contract renewal.