Helping a loved one with their health care?
Learn about Medicare and find resources to help you make informed decisions.
Let us help you. Call us at the numbers listed below:
- SHBP (State and Local Government retiree) 1-866-234-3129 (TTY: 711)
- SEHBP (Education retiree) 1-866-816-3662 (TTY: 711)
Monday to Friday, 8 a.m. to 6 p.m. ET
You can also speak to a member advocate in person at the Newark, New Jersey office.
Walk-ins are welcome. The Aetna building is located at 48 A Jones St. Suite C-101 Newark, NJ 07103.
Call 1-959-299-5829 to confirm hours and availability.
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Disclaimers
Aetna Medicare is a HMO, PPO plan with a Medicare contract. Enrollment in our plans depends on contract renewal.
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
Aetna Medicare’s pharmacy network includes limited lower cost, preferred pharmacies in: Urban Mississippi, Urban Virginia, Rural Missouri, Rural Arkansas, Rural Oklahoma, Rural Kansas, Rural Iowa, Rural Minnesota, Rural Montana, Rural Nebraska, Rural North Dakota, Rural South Dakota, Rural Wyoming. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use.
For up-to-date information about our network pharmacies, including pharmacies with preferred cost sharing, members please call the number on your ID card, non-members please call 1-855-338-7027 (TTY: 711) or consult the online pharmacy directory at https://www.aetnamedicare.com/pharmacyhelp.