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Contact us

Have a question or concern?

Have a question or concern?

Call us Monday to Friday, 8 AM to 6 PM ET:


SHBP (State and Local Government retirees):
1-866-234-3129 (TTY: 711)


SEHBP (Education retirees):
1-866-816-3662 (TTY: 711)


Send us mail


Would you rather reach us by mail? Just send your letters to:


Aetna Medicare

P.O. Box 981106

El Paso, TX 79998-1106

Looking for something else?

Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.


To review plan premiums and eligibility information, visit the Division of Pensions and Benefits website.