Let us help you
Call us at the numbers listed below
Monday to Friday, 8 a.m. to 6 p.m. ET:
Our mailing address
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
For additional information contact Medicare or the Social Security Administration
- Medicare Helpline Website: Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Or visit the Medicare website
- Social Security Administration: For questions about Medicare eligibility, Social Security retirement benefits or help paying for prescription drugs. Social Security website
