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Have a question or concern?
Call us
For benefit questions or to learn more about the Medicare Open Access PPO plan for the Retired Employees Health Program (REHP), call Aetna Member Services at 1-888-272-5651 (TTY: 711), ${memberhours}.
Contact PEBTF
Pennsylvania Employees Benefits Trust Fund
Monday to Friday, 8 AM to 5 PM ET
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998
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Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
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Change address or phone number
Let the Pennsylvania Employees Benefit Trust Fund (PEBTF) know if you’re moving or getting a new number. Call 1-800-522-7279 (TTY: 711), Tuesday to Friday, 8 AM to 5 PM ET, or Monday, 8 AM to 6 PM ET (or the first day following a holiday weekend).
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Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
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Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.