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Plan benefits & forms

Medicare plans have many different details and forms, so we’ve organized everything together into one convenient place.

Your Aetna plan benefits & Star Ratings

Knowing more about your plan can help you get the most from your benefits and covered services. Find your Summary of Benefits and other coverage details. The plan name is listed on your member ID card. See a word or term you don't know? Check our glossary.




Review your Evidence of Coverage to learn about comprehensive plan details, and your rights and responsibilities. You can request a copy of your Evidence of Coverage if you need one.

Find Medicare forms


See below for helpful resources for managing your plan and how to get started with common requests.



File claims & reimbursement requests

If you were billed directly by a provider, mail us your completed form to request reimbursement. 


Reimbursement form - English (PDF) | Español (PDF)

Printer-free reimbursement instructions - English (PDF) | Español (PDF)

Give someone permission to manage your care

Call us with your caregiver or another person on the line to give them permission to speak with us (just one time, while on that call). Or you can mail us a completed Protected Health Information (PHI) form to give them permission on a regular basis.


PHI form - English (PDF) | Español (PDF)

You can choose someone to do all of the above. This person is your appointed representative. An appointment is good for one year from the date that you and your representative sign an Appointment of Representative form. 


Fill out the form below and mail it to us. Any time your representative makes a request for you, they should send us a signed copy. You'll leave Aetna Medicare and go to the Center for Medicare & Medicaid Services (CMS) website if you link to the form. 


Appointment of Representative CMS Form - English (PDF) | Español (PDF)

Exceptions, appeals & grievances

We want to be your first stop when you have a concern about your coverage or care. Call us at the number on your member ID card, or learn more here.


See how to get started

Additional information

While you can find these documents online, sometimes you may need a printed version mailed to you.  


Request a printed Evidence of Coverage (EOC)

Request a printed Provider Directory – Call us at ${groupPhoneNumber} ${tty}, ${memberhours}

Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Or visit the Medicare website


Social Security Administration - For questions about Medicare eligibility, Social Security retirement benefits or help paying for prescription drugs. Call 1-800-772-1213 or TTY: 1-800-325-0778, Monday to Friday, 8 AM to 7 PM or visit the Social Security website.

Most health care professionals and organizations that provide Medicare services are honest. Unfortunately, there may be some who are not. If you ever suspect fraud, please contact Member Services at the number on the back of your ID card, or call Medicare toll-free at 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day.

Let the MTA New York City Transit Business Service center know if you have a new phone number or address. Call 1-646-376-0123 (TTY: 711), 8 AM to 5 PM ET, Monday to Friday.

We help you get medically necessary health care services in the most cost-effective way under your health plan. And we work with you and doctors to evaluate services for medical appropriateness, timeliness and cost. 


Specifically, we: 

  • Base our decisions on appropriateness of care, service and plan coverage 

  • Use nationally recognized guidelines and resources to make changes 

  • Don’t pay or reward providers, employees or others for denying coverage or care 

  • Focus on reviewing the risks of members who aren’t fully using certain services

Doctors and health care companies continuously develop new technologies. This can include anything from a new procedure to a new way to use a device.


When we learn about a new technology, we:

  • Carefully review the latest information and ask experts for their opinions

  • Compare the information with well-known standards

  • Base all of our decisions on making sure you have the right care and services

You’re enrolled in an Aetna Medicare plan (PPO) with Extended Service Area (ESA):


What does PPO ESA mean? 


The Aetna Medicare PPO Plan has an extended service area. This means that Aetna may extend enrollment in your plan even if you live outside the Aetna Medicare network service area.


How does a PPO with Extended Service Area work?


The PPO ESA plan allows you to see any licensed provider who is eligible to receive payment from Original Medicare and agrees to accept the PPO ESA plan.


View frequently asked questions about PPO plans with an ESA


Please call us or see your Evidence of Coverage for more information, including the cost share for out‐of‐network services.

The Centers for Medicare & Medicaid Services periodically issues National Coverage Determinations. They issue these when a service’s or drug’s coverage rules change. 


View a list of coverage determinations

We're here to help

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