Get to know your other benefits

At Aetna®, we work hard to make it easier to take care of your health and use your health plan benefits. That’s why as a Dual Eligible Special Needs Plan, or D-SNP, member, you get an Extra Benefits Card, a Benefits Mastercard® Prepaid Card.

This card will arrive in the mail shortly after your plan starts. It comes pre-loaded with an allowance that can be used to pay for eligible products and services that help you stay well. Here’s how it works.

Your Extra Benefits Card will come with information on how and where you can use your card as well as your quarterly allowance amount. To use your allowance, you’ll need to activate your card. You can do that in three ways.

1. By phone. Simply call 1-877-204-1817 (TTY: 711) to speak with a Member Experience Advisor. The number is also on your Extra Benefits Card.

2. QR code. Simply scan the QR code in your Extra Benefits Card welcome kit.

3. Online. Go to Aetna.NationsBenefits.com/Activate

Once your card is activated, your funds are available to spend. The allowance is quarterly, so it’s renewed every three months. It doesn’t roll over, so be sure to use it before it expires at the end of each quarter. You can spend it however you like on any approved products or services. So what can you pay for with your Extra Benefits Card allowance?

Groceries! With your Extra Benefits Card, you can purchase approved healthy foods that help you feel your best. That includes fruits and veggies, meat and seafood, healthy grains like bread and pasta, pantry staples like flour and spices and more.

Not sure if an item is approved for purchase? It’s easy to look up covered items using the NationsBenefits mobile app on your smartphone. You can download the app for free on the App Store® and Google Play.

The Extra Benefits Card can be used at approved retail locations. At checkout, simply swipe your card and select credit when prompted for payment type. When you select credit, no PIN is required. Or you can shop for home delivery of healthy foods at Aetna.NationsBenefits.com, or over the phone by calling 1-877-204-1817 (TTY: 711).

Over-the-counter (OTC) products. You can also use your Extra Benefits Card to buy approved OTC health and wellness supplies. These are the items you want to have in your medicine cabinet when you’re injured or feeling sick, like pain relievers, cold and flu remedies and first aid supplies. You can also stock up on everyday supplies like soap, toothpaste and hand sanitizer.

To see the complete list of approved items, check out your OTC catalog. It’s included in your new-member D-SNP welcome kit, which will arrive in the mail shortly after you enroll.

There are four ways to buy OTC products with your quarterly allowance.

1. Online. Visit Aetna.NationsBenefits.com

2. By phone. Call a Nations OTC Member Experience Advisor at 1-877-204-1817 (TTY: 711). They’re available 24/7.

3. By mail. Simply fill out and return the order form in your OTC catalog.
In person. Visit participating retail stores.

4. In person. Visit a participating retail store. Select credit as payment type. No PIN is required.

If your Extra Benefits allowance covers your full purchase, you’re good to go. If any of your items or services aren’t approved — or if you’ve used up your allowance — you pay the remainder. You can check your balance at any time on the NationsBenefits app.

To learn all the ways you can use your quarterly allowance, check out your Extra Benefits Card welcome kit. Remember: It will arrive in the mail shortly after your plan begins. Or call 1-877-204-1817 (TTY: 711) to speak with a Nations OTC Member Experience Advisor about your account.

They can also send you a new card if you didn’t get one or need a replacement. These advisors are available 24 hours a day, 7 days a week.

Your Extra Benefits Card makes it easier and more affordable to put your health first and feel your best. To learn more, visit the Aetna D-SNP member website at AetnaMedicare.com/MyDSNP