Skip to main content

Your care team is here to help

Health care can be hard. But not when you have a whole team on your side. Give them a call to see how they can help make getting the care you need easier. 

Member resources

It’s easy to get to know what benefits and services are covered. Just click the link below to view important documents like your over-the-counter (OTC) catalog and summary of benefits. You can also search for covered doctors, drugs and more.

Learn more

What to expect from your Aetna® Medicare Dual Special Needs Plan (D-SNP) coverage

Welcome to the Aetna® Dual Eligible Special Needs Plan, or D-SNP!

Our No. 1 goal: making it easy to get the care you need. And we start right away with a welcome call from a member of our team. They’ll confirm your plan and help answer your questions.

You will receive a welcome kit in the mail. Inside you’ll find your Quickstart Guide. It includes important benefit information and tips to help you get the most from your plan.

You will also receive your Aetna® member ID card by mail. It will include your primary care provider and the Member Services number. Keep it safe and always bring it to pharmacies and doctor visits.

Once your plan begins, you can take advantage of the medical and prescription drug coverage, plus coverage for dental, vision and hearing.

All Aetna® D-SNP plans also come with a quarterly over-the-counter (OTC) allowance. This allowance can be used to buy approved wellness items, such as pain relievers, cold and flu medicines, first aid items and more.

Check your welcome kit for your OTC catalog. It shows a wide selection of approved health and wellness products you can order using your quarterly OTC allowance.

Most plans come with a transportation benefit and a healthy foods allowance. The transportation benefit includes rides to and from approved locations like the doctor’s office, pharmacy and senior centers.

If your plan includes a healthy foods allowance, you will receive a Healthy Foods Card in the mail, along with information on how to use it. You can expect this soon after your plan starts.

The Healthy Foods Card is a debit card with a monthly allowance. You can use your card or download the free Healthy Benefits Plus app to buy approved foods like fruits, veggies, dairy products, meats and seafood, and pantry staples.

As an Aetna D-SNP member, you also have a personal care team. They are there to make getting the care you need easier. A member of your care team will give you a call after your plan starts to get to know you and help you access the care and programs that are right for you.

Your care team can help you schedule doctor visits. They can connect you with local programs that can help you find healthy foods, safe housing and more. You can reach out to your care team with any questions about your health.

Have a health question after hours? No problem. You can call the 24/7 Nurse Line for answers anytime, including nights and weekends.

If you have any questions about your plan benefits and how they work, your dedicated Member Services team is here to help. You can reach them at 1-866-409-1221 (TTY: 711). You can also find helpful information and plan documents at the member website:

We look forward to helping you get the care you need.

What to expect from your Aetna® Medicare Dual Special Needs Plan (D-SNP) coverage

Watch our welcome video to get to know some of the features and resources available through your plan.


Your member website


When you create an account, you get your own personalized information. You can then:

  • View your ID card
  • Choose a primary care physician (PCP)
  • See what your plan covers
  • View past doctor visits
  • See your recent prescriptions and more

Register  Log in


Meet your D-SNP care team


When you’re a D-SNP member, you’ve got the support to get the benefits and services you need.

Your personal care team includes:

  • Care coordinator
  • Nurse care manager
  • Social worker
  • Member advocate


And they can:

  • Learn your individual needs
  • Develop a care plan with your doctor
  • Coordinate visits to doctors, dentists and other health care providers
  • Set up transportation to and from appointments*
  • Help you understand your medications
  • Connect you with local and state programs to help with safe housing, healthy foods, utility bills and more
  • Help you access your state Medicaid benefits


Your care team is ready

Your care team is ready

Your care team will call you to get to know you and complete a short health survey. Your answers will help them get you the best care and services you need, when you need them.


You can also call your team to complete the survey.
1-800-241-9379 (TTY: 711)
Monday – Friday 8:30 AM to 5:00 PM, local time


Taking care of your health and well-being is a lifelong journey. As a member of an Aetna® Dual Special Needs Plan, or D-SNP, you don’t have to go it alone. You have an entire Aetna care team on your side every step of the way.


Your care team can include a nurse care manager, care coordinator, social worker, member advocate and health survey specialist. They are dedicated to helping you manage your health and get the most out of your benefits.


Soon after your plan begins, your care team will give you a call to complete your health survey. This will help them get to know you and your personal needs. The survey should be updated each year — your care team will reach out when it’s time.


Are you managing one or more health conditions? Struggling with certain symptoms? Confused about your treatment plan? Sharing your questions and concerns with your care team can help them develop a care plan that best fits your needs.

That might include questions and concerns about seeing more than one health care provider. But don’t worry. Your care team may be able to help coordinate visits to your doctors, the dentist and other providers you need to see.


Having trouble getting to an appointment? Your care team may be able to help with that too. Most plans include transportation to and from approved locations. These include doctor’s offices and hospitals, pharmacies, senior centers and more.


Many D-SNP members have questions about their medications, like: How often should I take it? What are the side effects? What happens if I miss a dose?


Understanding your medications is important for staying well. And your care team can help provide answers.


Beyond health care services, you also need a safe place to live and access to fresh and healthy foods to stay well. If those things are missing from your life, your care team can provide assistance. They can connect you with local and state programs that can help you with safe housing, healthy foods, your utility bills and more.


Sometimes, understanding your Medicaid benefits can be hard. If you have questions, your care team is there to answer them. They can help you access your state Medicaid benefits and make sure you get the benefits and services you need.

At Aetna®, our No. 1 goal is to make getting the care you need easy. That’s why your care team is here for you — to help you get the most out of your plan and reach your health goals. So give them a call at 1-800-241-9379 (TTY: 711). To learn more about what your D-SNP plan can do for you, visit

Your care team can help you get the most from your benefits, such as:


Convenient rides — to the pharmacy, senior centers, doctors’ appointments and more*

Annual benefit for hearing aids per ear plus a $0 routine hearing exam.

Routine vision exam and an allowance for non-Medicare covered prescription eyewear, including glasses, lenses, frames, or contacts.

Annual benefit to use toward dental services such as X-rays, cleanings, fillings, crowns, extractions, root canals, implants and much more.

A quarterly allowance to buy a wide range of certain over-the-counter (OTC) medicines and health and wellness products.

New in 2022, most plans will include a Healthy foods card allowance. It’s for members to spend each quarter on healthy food at approved stores.