Your D-SNP member services team can answer questions about your plan, benefits or claims. You can also call to change your contact information or your primary care physician.
8:00 AM to 8:00 PM, 7 days a week, local time
1-866-409-1221 (TTY: 711)
Health care can be hard. But not when you have a whole team on your side. Give them a call to see how they can help make getting the care you need easier.
Member resources
It’s easy to get to know what benefits and services are covered. Just click the link below to view important documents like your over-the-counter (OTC) catalog and summary of benefits. You can also search for covered doctors, drugs and more.
Welcome to the Aetna® Dual Eligible Special Needs Plan, or D-SNP!
Our No. 1 goal: making it easy to get the care you need. And we start right away with a welcome call from a member of our team. They’ll confirm your plan and help answer your questions.
You will receive a welcome kit in the mail. Inside you’ll find your Quickstart Guide. It includes important benefit information and tips to help you get the most from your plan.
You will also receive your Aetna® member ID card by mail. It will include your primary care provider and the Member Services number. Keep it safe and always bring it to pharmacies and doctor visits.
Once your plan begins, you can take advantage of the medical and prescription drug coverage, plus coverage for dental, vision and hearing.
All Aetna® D-SNP plans also come with a quarterly over-the-counter (OTC) allowance. This allowance can be used to buy approved wellness items, such as pain relievers, cold and flu medicines, first aid items and more.
Check your welcome kit for your OTC catalog. It shows a wide selection of approved health and wellness products you can order using your quarterly OTC allowance.
Most plans come with a transportation benefit and a healthy foods allowance. The transportation benefit includes rides to and from approved locations like the doctor’s office, pharmacy and senior centers.
If your plan includes a healthy foods allowance, you will receive a Healthy Foods Card in the mail, along with information on how to use it. You can expect this soon after your plan starts.
The Healthy Foods Card is a debit card with a monthly allowance. You can use your card or download the free Healthy Benefits Plus app to buy approved foods like fruits, veggies, dairy products, meats and seafood, and pantry staples.
As an Aetna D-SNP member, you also have a personal care team. They are there to make getting the care you need easier. A member of your care team will give you a call after your plan starts to get to know you and help you access the care and programs that are right for you.
Your care team can help you schedule doctor visits. They can connect you with local programs that can help you find healthy foods, safe housing and more. You can reach out to your care team with any questions about your health.
Have a health question after hours? No problem. You can call the 24/7 Nurse Line for answers anytime, including nights and weekends.
If you have any questions about your plan benefits and how they work, your dedicated Member Services team is here to help. You can reach them at 1-866-409-1221 (TTY: 711). You can also find helpful information and plan documents at the member website: AetnaMedicare.com/MyDSNP.
We look forward to helping you get the care you need.
Watch our welcome video to get to know some of the features and resources available through your plan.
Your member website
When you create an account, you get your own personalized information. You can then:
When you’re a D-SNP member, you’ve got the support to get the benefits and services you need.
Your care team will call you to get to know you and complete a short health survey. Your answers will help them get you the best care and services you need, when you need them.
You can also call your team to complete the survey.
1-800-241-9379 (TTY: 711)
Monday – Friday 8:30 AM to 5:00 PM, local time
Convenient rides — to the pharmacy, senior centers, doctors’ appointments and more*
Annual benefit for hearing aids per ear plus a $0 routine hearing exam.
Routine vision exam and an allowance for non-Medicare covered prescription eyewear, including glasses, lenses, frames, or contacts.
Annual benefit to use toward dental services such as X-rays, cleanings, fillings, crowns, extractions, root canals, implants and much more.
A quarterly allowance to buy a wide range of certain over-the-counter (OTC) medicines and health and wellness products.
New in 2022, most plans will include a Healthy foods card allowance. It’s for members to spend each quarter on healthy food at approved stores.
Your D-SNP member services team can answer questions about your plan, benefits or claims. You can also call to change your contact information or your primary care physician.
8:00 AM to 8:00 PM, 7 days a week, local time
1-866-409-1221 (TTY: 711)
If you have non-emergency health care questions or concerns, our 24/7 Nurse Line can help. Just call if you ever need help when your care team isn’t available (nights and weekends).
1-800-556-1555 (TTY: 711)
1-800-241-9379 (TTY: 711)
Monday - Friday,
8:30 AM to 5:00 PM, local time
Aetna handles premium payments through InstaMed, a trusted payment service. Your InstaMed log-in may be different from your Caremark.com secure member site log-in.
Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express log-in may be different from your Aetna secure member site log-in.
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La información a la que accederá es proporcionada por otra organización o proveedor. Si tu intención no era salir del sitio web, cierra este mensaje.
Aetna has selected Caremark as the prescription management and mail delivery service for our members. If you do not intend to leave our site, close this message.
Our plan selection pages will be down for maintenance starting Friday, April 16, at 9 p.m. and returning by 1 p.m. Saturday, April 17.
