Welcome to the Aetna® Dual Eligible Special Needs Plan, or D-SNP!
Our No. 1 goal: making it easy to get the care you need. And we start right away with a welcome call from a member of our team. They’ll confirm your plan and help answer your questions.
You will receive a welcome kit in the mail. Inside you’ll find your Quickstart Guide. It includes important benefit information and tips to help you get the most from your plan.
You will also receive your Aetna® member ID card by mail. It will include your primary care provider and the Member Services number. Keep it safe and always bring it to pharmacies and doctor visits.
Once your plan begins, you can take advantage of the medical and prescription drug coverage, plus coverage for dental, vision and hearing.
All Aetna® D-SNP plans also come with a quarterly over-the-counter (OTC) allowance. This allowance can be used to buy approved wellness items, such as pain relievers, cold and flu medicines, first aid items and more.
Check your welcome kit for your OTC catalog. It shows a wide selection of approved health and wellness products you can order using your quarterly OTC allowance.
Most plans come with a transportation benefit and a healthy foods allowance. The transportation benefit includes rides to and from approved locations like the doctor’s office, pharmacy and senior centers.
If your plan includes a healthy foods allowance, you will receive a Healthy Foods Card in the mail, along with information on how to use it. You can expect this soon after your plan starts.
The Healthy Foods Card is a debit card with a monthly allowance. You can use your card or download the free Healthy Benefits Plus app to buy approved foods like fruits, veggies, dairy products, meats and seafood, and pantry staples.
As an Aetna D-SNP member, you also have a personal care team. They are there to make getting the care you need easier. A member of your care team will give you a call after your plan starts to get to know you and help you access the care and programs that are right for you.
Your care team can help you schedule doctor visits. They can connect you with local programs that can help you find healthy foods, safe housing and more. You can reach out to your care team with any questions about your health.
Have a health question after hours? No problem. You can call the 24/7 Nurse Line for answers anytime, including nights and weekends.
If you have any questions about your plan benefits and how they work, your dedicated Member Services team is here to help. You can reach them at 1-866-409-1221 (TTY: 711). You can also find helpful information and plan documents at the member website: AetnaMedicare.com/MyDSNP.
We look forward to helping you get the care you need.