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Have a question or concern?
Call us
We're here to help! Call a plan specialist dedicated to ${company} retirees at ${groupPhoneNumber} ${tty}, ${memberhours}. Or call Member Services at the number on your ID card.
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
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Enroll
If you’re ready to join the ${company} Aetna Medicare Advantage PPO plan, call OxyLink at 1-800-699-6903 ${tty}. We’re here Monday to Friday, 8:00 AM to 4:30 PM CT. We’re good at answering questions, too.
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Change address or phone number
If you’re moving or getting a new phone number, let us know right away. Just call ${groupPhoneNumber} ${tty}, ${memberhours} or Member Services at the number on your ID card.
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Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
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Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.