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Transportation Benefit

Transportation benefit

Learn more about your transportation benefit through Aetna.

We don’t want you to worry about how you’ll get to your medical appointments. Instead, we want you to focus on what matters, like your health and treatment plans. With your Aetna Medicare Advantage plan, offered through Aetna this optional, non-emergency transportation gets you there and back.

These rides are included with your plan at no extra cost.

You’re covered for 24 one-way trips, with up to 60 miles allowed per trip. Rides are provided through Access2Care℠. If you need a ride to and from the doctor, you’ll use two trips.

If you need to reserve a ride, call 1-855-814-1699 (TTY: 711), Monday through Friday, 8 AM to 8 PM all time zones. You can also reserve a ride or get more details at

Here are some examples* of how members may use the benefit:

  • Diane’s son can take her to an appointment with her cardiologist, but he has to pick up his kids later and can’t make the return trip. Diane uses one trip of her transportation benefit to get home from the doctor.
  • John’s neighbor Mary usually takes him to checkups with his primary care doctor, but she’s busy on one appointment day. John needs a ride both to and from the doctor, so he uses two trips.

*These are illustrative examples only, not actual member experiences.


       GRP_4037_1522 (05/2018)
       Page last updated: March 3,2021