Healthy Home Visit

Amanda Lewis Arts
Aetna Medicare Advantage Clinical Nurse 

Amanda: "The Aetna Healthy Home Visit is an opportunity for the retiree to spend quality time with an advanced registered nurse practitioner or a physician in their home. They take a 360 degree view of your health. It’s one hour dedicated solely to them what their needs are, what their challenges are. And how to stay healthy moving forward. They complete a brief physical assessment, they’ll take a medical history, understand your background, understand your challenges that you’ve experienced in the health care space. They’ll do a medication reconciliation or review and they’ll look at all of your supplements, all of your over the counter medication. And then they’ll look around your home and assess for any safety concerns or any needs you may have and really think about things holistically. Understanding them as people, it’s a different approach to healthcare.” 

Southwest Florida

Phillip Manes 

Aetna Medicare Advantage member 

Phillip: “My name is Phillip Manes, I’m retired, came here three years ago and we’re just living the dream now. I got married pretty late in life. Getting married then having a baby at my age, was the best. My daughter is fifteen, I like to see her grow up. Working out in the gym, and playing golf. I just try to do as much as I can outdoors. I got to keep myself active in order to be able to spend that time with my daughter because I wanna do it for as long as I possibly can. Aetna called me, they said that they wanted to have a couple of nurses come in, and speak with me. They came in and they gave my a physical.”  

Amanda: ”Healthcare is built on trusted partnerships and at Aetna we embrace that ideology. Partnering with others allows us the ability to begin those home visits, day one. So we can gather information more quickly, we can engage retirees  in care management more quickly and remove barriers to care more efficiently. We consider our partners an extension of us. We oversee their credentialing process. We oversee their quality of care standards. We do a lot of care coordination training, customer service training, to ensure that our retirees have the best  experience.”  

Phillip: “They were excellent. They wrote everything down that I had talked about. And then when that was done we had some conversations. I feel Aetna is very caring to the people that are on social security and they think more of me, personally, and not just a number. They follow up all the time just to see that I’m okay. I even got phone calls to see how I was feeling. That’s big.”  

Amanda: “Our job is to make sure our retirees have all the tools necessary to manage their condition, to enjoy those moments that they worked so hard to enjoy. We’re here to support them and help them maintain health or better their health.”  

Phillip: “After you see how much Aetna cares, I wouldn’t of had it any other way. I’m very happy with Aetna.”  

Amanda: “I love my job. I have the best job in the world. We’re driven to improve the health and wellness in the lives of our retirees in any way we can.”