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Featured updates

New ID Cards will be issued for 2022. Look for a purple envelope that states, “Your new member ID card is enclosed”

 

There is no need to call to activate your new ID card. Begin using your new ID card on January 1st and make sure you show this new ID card to all of your providers.

Connect to care

This plan covers all that Original Medicare covers along with other programs not covered by Original Medicare. You will have a single health plan that gives you the same comprehensive benefits you had prior to becoming a SERS/Aetna Medicare Advantage member.

 

For benefit questions or learn more about the Aetna Medicare Advantage plan for SERS Retirees call Aetna Member Services at ${groupPhoneNumber} ${tty}, ${memberhours}.

Added benefits & wellness

Added benefits & wellness

Learn more about your plan’s benefits and how they can help you be the best possible you. And find information you need to help you get healthier and stay healthier, today, tomorrow and all your tomorrows.

Healthy home visits

Healthy home visits

Phillip shares how healthy home visits with his Aetna Medicare Advantage plan fit into his life.

Healthy Home Visit

 

Amanda Lewis Arts
Aetna Medicare Advantage Clinical Nurse 

 

Amanda: "The Aetna Healthy Home Visit is an opportunity for the retiree to spend quality time with an advanced registered nurse practitioner or a physician in their home. They take a 360 degree view of your health. It’s one hour dedicated solely to them what their needs are, what their challenges are. And how to stay healthy moving forward. They complete a brief physical assessment, they’ll take a medical history, understand your background, understand your challenges that you’ve experienced in the health care space. They’ll do a medication reconciliation or review and they’ll look at all of your supplements, all of your over the counter medication. And then they’ll look around your home and assess for any safety concerns or any needs you may have and really think about things holistically. Understanding them as people, it’s a different approach to healthcare.” 

 

Southwest Florida

Phillip Manes 

Aetna Medicare Advantage member 

Phillip: “My name is Phillip Manes, I’m retired, came here three years ago and we’re just living the dream now. I got married pretty late in life. Getting married then having a baby at my age, was the best. My daughter is fifteen, I like to see her grow up. Working out in the gym, and playing golf. I just try to do as much as I can outdoors. I got to keep myself active in order to be able to spend that time with my daughter because I wanna do it for as long as I possibly can. Aetna called me, they said that they wanted to have a couple of nurses come in, and speak with me. They came in and they gave my a physical.”  

Amanda: ”Healthcare is built on trusted partnerships and at Aetna we embrace that ideology. Partnering with others allows us the ability to begin those home visits, day one. So we can gather information more quickly, we can engage retirees  in care management more quickly and remove barriers to care more efficiently. We consider our partners an extension of us. We oversee their credentialing process. We oversee their quality of care standards. We do a lot of care coordination training, customer service training, to ensure that our retirees have the best  experience.”  

Phillip: “They were excellent. They wrote everything down that I had talked about. And then when that was done we had some conversations. I feel Aetna is very caring to the people that are on social security and they think more of me, personally, and not just a number. They follow up all the time just to see that I’m okay. I even got phone calls to see how I was feeling. That’s big.”  

Amanda: “Our job is to make sure our retirees have all the tools necessary to manage their condition, to enjoy those moments that they worked so hard to enjoy. We’re here to support them and help them maintain health or better their health.”  

Phillip: “After you see how much Aetna cares, I wouldn’t of had it any other way. I’m very happy with Aetna.”  

Amanda: “I love my job. I have the best job in the world. We’re driven to improve the health and wellness in the lives of our retirees in any way we can.” 

Once you’re enrolled, here’s what’s next

Once you’re enrolled, here’s what’s next

When you enroll in an Aetna® Medicare plan, here's what you can expect. We'll mail you:  

 

  • A letter saying you’re a member of our plan 

  • Your Aetna member ID card 

  • A new member Journey Handbook with helpful tools, cost-saving resources and important tips

Read your plan documents to learn more about your plan and how it works. The Evidence of Coverage will tell you exactly what's covered and your out-of-pocket costs.