Have a question or concern?
Call us
For benefit questions or to learn more about the Aetna Medicare Advantage plans for SERS retirees, call Aetna Member Services at 1-866-282-0631 (TTY: 711), Monday to Friday, 8 AM to 9 PM ET.
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
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Whom do I contact about enrolling?
To enroll, contact the School Employees Retirement System of Ohio (SERS) at 1-800-878-5853 (TTY: 711), Monday to Friday, 8:00 AM to 4:30 PM ET.
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Change address or phone number
Let’s keep in touch. Let us know if you have a new phone number or address. That way, we can tell you about any important plan information. Call School Employees Retirement System of Ohio (SERS) at 1-800-878-5853 (TTY: 711), Monday to Friday, 8:00 AM to 4:30 PM ET.
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Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
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Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.
