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Call us
For benefit questions or to learn more about the Aetna Medicare Advantage plans for the ${company} retirees, call Aetna Member Services at ${groupPhoneNumber} ${tty}, ${memberhours}.
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Aetna Medicare
P.O. Box 981106
El Paso, TX 79998
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Enroll
If you’re ready to join the ${company}’s Aetna Medicare plan, call the ${company} at 1-410-396-5830 ${tty}. We’re here Monday to Friday, 8:30 AM to 4:30 PM ET.
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Change address or phone number
If you’re moving or getting a new phone number, let us know right away. Please contact both Aetna Medicare as well as the City of Baltimore. Call the Office of Employee Benefits at 1-410-396-5830 (TTY: 711), Monday to Friday, 8:30 AM to 4:30 PM ET. You can also reach by mail at 7 E Redwood St 17th Floor, Baltimore, MD 21202 or visit the Baltimore City Human Resources website.
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Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
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Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.