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For questions about retail or mail order drugs through your prescription drug plan with Express Scripts, just call 1-844-468-0427 (TTY: 1-800-716-3231). They’re available 24 hours a day, seven days a week. You can also visit


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Would you rather reach us by mail? Just send your letters to:


Aetna Medicare

P.O. Box 981106

El Paso, TX 79998-1106

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