Have a question or concern?
Call us
You can reach us by phone Monday to Friday, 8 AM to 9 PM ET at 1-888-267-2637 (TTY: 711).
Reach your school district benefits specialist
Benefit specialist contact information (PDF)
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need, try clicking the search tool. It’s in the top right corner of the webpage.
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Change address or phone number
Let’s keep in touch. Let us know if you have a new phone number or address. That way, we can tell you about any important plan information. Call us at 1-888-267-2637 (TTY: 711), Monday to Friday, 8 AM to 9 PM ET.
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Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
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Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.
