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Have a question or concern?
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You can reach us by phone Monday to Friday, 8 AM to 9 PM ET at 1-888-267-2637 (TTY: 711).
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Benefit specialist contact information (PDF)
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998
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Change address or phone number
Let’s keep in touch. Let us know if you have a new phone number or address. That way, we can tell you about any important plan information. Call us at 1-888-267-2637 (TTY: 711), Monday to Friday, 8 AM to 9 PM ET.
Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.