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Call us
For benefit questions or to learn more about the Aetna Medicare Advantage plans for ${company} retirees, call Aetna Member Services at ${groupPhoneNumber} ${tty}, ${memberhours}.
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Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
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Enroll
Contact your NAF employer to enroll. If you need to find your NAF employer contact, visit nafhealthplans.com under NAF enrollment tab and click on your NAF employee.
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Change address or phone number
If you’re moving or getting a new phone number, you need to tell your NAF employer right away. If you need to find your NAF employer contact, visit nafhealthplans.com under NAF enrollment tab and click on your NAF employer.
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Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
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Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.