Contact Us

At Aetna Medicare, we’re here to answer all your questions about your coverage. There are several convenient ways for you to contact us: 

Online: 

If you would like an Aetna Medicare representative to contact you, click here and complete the form. We will call you and help to answer your questions. 

Want to attend a local meeting in your area?

By phone: 

Call 1-800-529-5586 (TTY/TDD: 711), Monday through Sunday, 8 a.m. to 8 p.m. ET

Already a member? Call us:

• Aetna Medicare Advantage members (with or without prescription drug plan), call 1-800-282-5366 (TTY/TDD: 711)
• Aetna Medicare Rx^® Plan (PDP) members (prescription drug plan only), call 1-877-238-6211 (TTY/TDD: 711)
• Use the number on the back of your member ID card 

Aetna Member Services are available 24 hours a day, 7 days a week, and provide:

• Instant access — no busy signals or "on hold" music 
• Personalized menu options that relate only to your plan and coverage
• Personal claims, eligibility and plan information
• Help with common transactions
• Expert customer service professionals who are specially trained to assist you during business hours 

By Mail:

Write to us at: