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Below is information members often look for when they visit our site. If you still don’t see the information you need, try clicking the search tool. It’s in the top right corner of  the webpage.  

Enroll

If you’re ready to join the UAW Trust Aetna Medicare plan, simply call Retiree Health Care Connect at 1-866-637-7555 (TTY: 711), Monday to Friday, 8:30 AM to 4:30 PM ET.

 

Change address or phone number

If you’re moving or getting a new phone number, let us know right away. Just call Retiree Health Care Connect at 1-866-637-7555 (TTY: 711), Monday to Friday, 8:30 AM to 4:30 PM ET. Based on where you move, you may need to enroll in a new plan.

 

Fraud & abuse

Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next. 

Learn how to recognize fraud and abuse

Grievances

You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online. 

Discover how to file a grievance

 

*By texting 505-544-4999 you agree to receive automated text messages about the Aetna contact card from Aetna to the mobile number used. Standard data rates apply.