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Tools to manage your Part D plan

Enjoy the freedom and convenience of managing your prescription benefits through our self-service options. Our easy-to-use online and voice-response phone tools allow you to get things done quickly, on your time.

Create account

Did you know that Aetna® has online tools?

Check out these helpful services or call the Customer Care number on your member ID card for more information:

Find a network pharmacy

Locate a network pharmacy in our nationwide network, 24 hours a day, 7 days a week, online, or by phone. Choose a preferred pharmacy location so you get the lowest copays. Be sure to select your current plan to get an accurate list.

Pay your premium

Take a few minutes to make a one-time premium payment online by credit card. Or call the Customer Care number on your member ID card.

Get documents and forms

Download helpful forms or call us to receive them by mail:

  • Prescription reimbursements
  • Appointment of representative
  • CVS Caremark® Mail Service Pharmacy order form

Resources to help you use your drug plan

Get quick access to quarterly newsletters and useful tips to keep you healthy.

Check out past editions below:

Easy premium payment options


Choose the most convenient method to pay your premium or payment plan.


Visit or call us to make a one-time payment by credit/debit card or e-check.

Take your invoice to any CVS Pharmacy® location to make a payment by cash, credit card or debit card. (Service not available at CVS Pharmacy at Target® or Schnucks locations.)

Mail a check, along with the payment coupon from your invoice, in the envelope provided. Payment must be received by your due date each month to remain in the payment plan.

Deduct from your Social Security or Railroad Retirement Board benefit payments.

Withdrawn directly from your checking or savings account.

Commonly asked questions


Your first invoice may take up to 45 days to arrive. You may be billed for two months’ coverage at that time. Your payment is not due until you receive your first invoice. You can always make a payment over the phone. To do so, call Customer Care at the number on your member ID.

Premium payments are due on the 1st of each month. You can select convenient automatic premium payments through your bank account or credit card. If you choose that option, your payment will be processed between the 8th and 10th of each month.

It may take two or more months for automatic deductions to begin. Please continue to do one of the following:


  • Mail your check or money order
  • Pay with a credit card online at
  • Pay with cash, a credit card or your debit card at your local CVS Pharmacy®

You should make these payments until you no longer receive an invoice in the mail.

To avoid confusion, we ask that you send separate checks and payment coupons for each account. Please include the payment ID number on your check. Your payment ID number is on the payment coupon attached to your invoice.

Yes. You can call Customer Care to cancel automatic payments at any time. The choice is always yours.

Payment plans are available for premium payments. Call 1-855-651-4856 (TTY: 711), 24 hours a day, 7 days a week, to discuss your premium payment options with a representative. You can also request Extra Help. This is a government program that helps people with limited income and resources pay for their Medicare prescription drug costs. To see if you qualify for Extra Help, visit your local Social Security office. Or call 1-800-772-1213 (TTY: 1-800-325-0778) between 7 AM and 7 PM, Monday through Friday.


The formulary and pharmacy network may change at any time. You will receive notice when necessary. Other pharmacies are available in our network.
Standalone Prescription Drug Plans are offered by SilverScript®, a CVS Health company.

Members who get “Extra Help” are not required to fill prescriptions at preferred network pharmacies in order to get Low Income Subsidy (LIS) copays.