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Tools to manage your Part D plan

Enjoy the freedom and convenience of managing your prescription benefits through our self-service options. Our easy-to-use online and voice-response phone tool helps you get things done quickly, on your time.

Create account

Did you know that Aetna® has online tools?

Check out these helpful services or call the number on your member ID card for more information:

Find a network pharmacy

It’s easy to find a network pharmacy in our nationwide network online. Or call us if you prefer. Using a preferred pharmacy may help lower your prescription drug costs. Be sure to select your current plan to get an accurate list.

Pay your monthly plan premium

Take a few minutes to make a one-time premium payment online by credit card. Or call the number on your member ID card.

Get documents and forms

Download helpful forms or call us to receive them by mail:

  • Prescription reimbursements
  • Appointment of representative
  • CVS Caremark® Mail Service Pharmacy order form

Resources to help you use your drug plan


Get quick access to emails and newsletters with useful plan and benefit information to keep you healthy.


Check out past editions below:

Newsletters

Welcome to your 2024 plan

 

Easy monthly premium payment options

 

Choose the most convenient method to pay your monthly plan premium or payment plan.

 

Visit AetnaMedicare.com/PayYourPremium or call us to make a one-time payment by credit/debit card or e-check.

Withdrawn directly from your checking or savings account.

Mail a check, along with the payment coupon from your invoice, in the envelope provided. We must receive your payment by your due date each month for you to remain in the payment plan.

Take your invoice to any CVS Pharmacy® location to make a payment by cash, credit card or debit card. (Service not available at CVS Pharmacy at Target® or Schnucks locations.)

Deduct from your Social Security or Railroad Retirement Board benefit payments.

Commonly asked questions

 

Your first invoice may take up to 45 days to arrive. It may be for two months of coverage at that time. Your payment is not due until you receive your first invoice. You can always make a payment over the phone. To do so, call at the number on your member ID.

Plan premium payments are due on the 1st of each month. You can select convenient automatic premium payments through your bank account or credit card. If you choose that option, your payment will process between the 8th and 10th of each month.

It may take two or more months for automatic deductions to begin. Please continue to do one of the following:

 

  • Mail your check or money order
  • Pay with a credit card online at AetnaMedicare.com/PayYourPremium
  • Pay with cash, a credit card or your debit card at your local CVS Pharmacy®

You should make these payments until you no longer receive an invoice in the mail.

To avoid confusion, we ask that you send separate checks and payment coupons for each account. Please include the payment ID number on your check. Your payment ID number is on the payment coupon attached to your invoice.

Yes. You can call Customer Care to cancel automatic payments at any time. The choice is always yours.

Payment plans are available for premium payments. Call 1-855-651-4856 (TTY: 711), 24 hours a day, 7 days a week, to talk about your premium payment options. You can also ask for Extra Help. This is a government program that helps people with limited income and resources pay for their Medicare prescription drug costs. To see if you qualify for Extra Help, visit your local Social Security office. Or call 1-800-772-1213 (TTY: 1-800-325-0778) between 7 AM and 7 PM, Monday through Friday.

Disclaimer

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Aetna and CVS Caremark® are part of the CVS Health® family of companies.

The formulary and pharmacy network may change at any time. You will receive notice when necessary. Other pharmacies are available in our network.

Standalone Prescription Drug Plans are offered by SilverScript®, a CVS Health® company.

Participating health care providers are independent contractors and are neither agents nor employees of SilverScript. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.