The typical number of business days after the mail order pharmacy receives an order for you to receive your shipment is up to 10 days. Enrollees have the option to sign up for automated mail order delivery. If your mail order drugs do not arrive within the estimated time frame, please contact us toll-free at 1-866-235-5660, 24 hours a day, 7 days a week. TTY users call 711.
The formulary and pharmacy network may change at any time. You will receive notice when necessary.
Other pharmacies are available in our network.
Members who get “Extra Help” are not required to fill prescriptions at preferred network pharmacies in order to get Low Income Subsidy (LIS) copays.
Aetna® is a member of the CVS Health® family of companies.