Added coverage, benefits and personal care

{VO:} At Aetna®, we’re committed to connecting you with the care you need.

{VO:} That’s why our Medicare Advantage Dual Eligible Special Needs Plans give you extra benefits and a team of experts to help you manage your care.

{VO:} For members like Barbara, those benefits can make a big difference in their lives. And thanks to a quick health survey, we can learn how we can better support her.

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{VO:} Hi, I’m Rebecca, Barbara’s care manager. As part of her support team, I’ve gotten to know her well.

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{VO:} To begin our relationship, Barbara’s care coordinator gives her a call to learn about her health, living and social needs.

{VO:} Then Barbara’s personal care team — which includes a care coordinator, a social worker and me, her care manager — review this information. We work together to create her personalized care plan and share in her path to better health.

{VO:} Barbara’s care team doesn’t end there. She also has a doctor, nurse, pharmacist, and mental health expert, all joining together to coordinate her care.

{VO:} After speaking with Barbara, we learned she has diabetes. But she hasn’t been able to see her doctor for a while because she doesn’t have transportation.

{VO:} With that critical information, I reached out to her doctor. I was able to immediately schedule an appointment for a checkup — to review her current health status, diabetes medications and to make sure her tests are up to date. I also set up transportation to take Barbara to and from her appointment.

{VO:} The initial phone call was just the start of our relationship. I frequently check in with her to see how she’s doing. This includes making sure her diabetes medicines are filled, and that she’s on track with her testing needs. I also help connect her with resources in her community so she can access healthy foods, and help her order supplies or medications and have them delivered to her home. As I’ve gotten to know Barbara better, I’ve learned that she’s an ace bridge player. So I’ve connected her with a nearby community center that hosts a weekly bridge game.

{VO:} With her care plan in place, Barbara’s diabetes is under control and she’s feeling a lot better. And she’s making new friends, too. Aetna is committed to helping members like Barbara every day.

{VO:} We know every member faces unique challenges. And we’re here to work with you to address your own difficulties. Whether that means helping you figure out your medications or finding the right resources to help you easily pay your utility bills, you can count on us for support.

{VO:} Learn more about our Aetna Dual Eligible Special Needs Plans and our care team. It starts with one simple phone call.

{SUPER:} Call us.

{SUPER:} Talk to a licensed agent.

{SUPER:} 1-833-266-0956 (TTY: 711)

{SUPER:} 8 AM to 8 PM, seven days a week, from October 1 to March 31.

{SUPER:} 8 AM to 8 PM, Monday-Friday, from April 1 to September 30.

{SUPER:} AetnaMedicare.com/GetMore

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{SUPER: DISCLAIMER}

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. Plan features and availability may vary by service area. This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to our website.

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