Skip to main content

Enjoy preferred pharmacy copays on mail prescriptions

Delivery from CVS Caremark® Mail Service Pharmacy is convenient. Depending on your plan, you may save money on 90-day refills of the medicines you take regularly. Log in to your account to get started today. Click on Prescriptions, then select Start Mail Service from the menu.

Log in

Get your medicines by mail

Get your medicines by mail

It's important to take your prescription medicines regularly. Consider receiving 90-day supplies of many drugs by mail. Mail delivery can save you trips to the drug store and missed doses.


With your secure Caremark account you have access to:


  • Personalized notifications when it’s time to refill your medicines.
  • Easy-to-use online tools for ordering and tracking your medication refills on
  • $0 shipping on standard deliveries anywhere in the U.S.
  • Medicines delivered right to your home in discreet, tamper-proof packaging.
  • Orders checked by pharmacists who can answer questions about your medicines.

Get started with 90-day refills by mail today


We offer three easy ways to start delivery by mail:

1.  Ask your doctor to electronically prescribe your medicines to CVS Caremark Mail Service Pharmacy, NPI 1881952851.

2. To use the self-start option, log in to Once logged in:

      •    Click on Prescriptions, then Start Mail Service from the menu.

      •    Select Request a New Prescription and follow the directions.

Go to

3. Call our home delivery specialists toll free at 1-866-235-5660, (TTY: 711). They’re available 24 hours a day, 7 days a week.

Mail Service Pharmacy FAQs


The length of time to get your first prescription filled will depend on how long it takes to receive your prescriptions from your doctor. For fastest service, ask your doctor to e-prescribe to CVS Caremark Mail Service Pharmacy (NPI: 1881952851).


Once the mail order pharmacy receives your prescription, it usually takes up to 10 days for you to receive your medicines.

You can find all of the information you need on the label on your current medicine container. You’ll need to provide:


  • The name of the medicine(s) you would like to order
  • The dosage
  • The name of your prescribing doctor

The mail service pharmacy will handle the rest. Alternatively, ask your doctor to electronically prescribe your medicines to CVS Caremark Mail Service Pharmacy, NPI 1881952851.

If your doctor e-prescribes, your prescription is electronically sent to the pharmacy immediately. If you mail in an enrollment form or call, a pharmacy employee will contact your prescribing doctor(s). This will be to request a new prescription for 90-day supplies of your medicine(s). You’ll receive notice from the mail service pharmacy if your doctor’s office does not respond within a few days.

We suggest that you contact your doctor to request the new prescription directly. Usually an electronic prescription is fast and easy for the doctor’s office. The mail service pharmacy cannot send your medicines without a prescription.

Some medicines are not eligible for delivery by mail.


  • Your formulary, the list of drugs covered by your plan, marks medicines eligible to be delivered by mail order.
  • The Start Mail Service feature on will not allow you to order prescriptions that are not eligible for mail service.
  • Also, Member Services can review your medicines with you. They can advise which are eligible for delivery by mail.

The mail service pharmacy is required to get your approval before mailing any medicine you didn’t order yourself. This includes prescriptions submitted by your doctor. If your authorization is required, you will receive a call, text message or email. How we contact you depends on your saved communication preference. You can also provide your consent to ship your medicines using the CVS Caremark mobile app.

It’s easy to opt out of mail service. Simply call Member Services or the number on your mail service packing slip. Before you do, check with alternative providers for your medicines, such as your local network retail pharmacy. This can ensure that there will not be a gap in your treatment.


The typical number of business days after the mail order pharmacy receives an order for you to receive your shipment is up to 10 days. Enrollees have the option to sign up for automated mail order delivery. If your mail order drugs do not arrive within the estimated time frame, please contact us toll free at 1-866-235-5660, 24 hours a day, 7 days a week. TTY users call 711.

The formulary and pharmacy network may change at any time. You will receive notice when necessary.

Other pharmacies are available in our network.

Members who get “Extra Help” are not required to fill prescriptions at preferred network pharmacies in order to get Low Income Subsidy (LIS) copays.

Aetna and CVS Caremark® are part of the CVS Health® family of companies.