Skip to main content

How to read your Explanation of Benefits (EOB)

Save time and paper by viewing your Explanation of Benefits (EOB) statements online. Simply log in to your secure account, click on "Plan & Benefits," and then select "Explanation of Benefits Statements" to start.

Get started

Get organized with paperless EOBs


Your EOB is a summary of your prescription drug claims and costs. It also lists any changes to your plan’s drug list, or formulary, that may affect you. Use your EOB to see your progress through the Medicare Part D coverage phases, including the coverage gap.


With paperless EOBs, you have up to 36 months of statements at your fingertips. Instead of receiving your paper statement in the mail, you’ll receive an email letting you know when your new statement is ready to view online.

Immediate access

Online EOBs let you see your statement as soon as it’s available. No more sifting through piles of mail.

Organized statements keeps up to 36 months of your EOBs neatly organized by month and year. That’s three years of statements at your fingertips. 

Access everywhere

At the pharmacy, your doctor’s office or just traveling? Your EOB is available with just a few clicks, no matter where you go.   


Ready to go paperless?

Ready to go paperless?

Log in to your secure account, click on “Plan & Benefits,” and then select “Explanation of Benefits Statements.” Your prescription drug information remains secure. There’s no need to shred documents, since you only print the statements you need. Scroll to the bottom of the page to opt in. You can opt out at any time.


Online Explanation of Benefits (EOB) FAQs


The online statements are exactly the same as the paper statements you receive in the mail. Rather than keeping your paper statements in your files, stores up to 36 months of your statements safely. (Your account is password-protected.). They’re always ready for you to view or print at your convenience.

Your account keeps your prescription information secure by requiring you to log in with a password to view your statements. That reduces the chance that an unauthorized party is able to view your personal information.

You can choose to print your statement on your printer at any time. If you don’t have access to a printer, call Customer Care at the number on your member ID card. We’ll send you a copy by mail.

No. Your statements remain safely stored on even when you have computer issues.


Aetna and CVS Caremark® are part of the CVS Health® family of companies.