Caregivers, we’re here to help

{Video will have stock footage playing throughout showing a phone call and interaction between beneficiary/cargiver and care manger}

{VO:} What if a single phone call could put your loved one on a path to better health?

{VO:} What if your loved one had a personal team of experts partnering with them to achieve their best health and wellness?  

{VO:} For Aetna Medicare Dual Special Needs members, like Barbara, these 'what-ifs' can be possible. Thanks to a quick health survey, we learned how we could better support Barbara.

{Female VO:} Hi, I’m Rebecca, Barbara’s care manager. As part of her support team, I’ve gotten to know her well.

{VO:} To begin our partnership, Barbara’s care coordinator gives her a call to learn about her health, living and social needs. April, her daughter and caregiver, joins the call to help answer some of the questions.

{VO:} Then Barbara’s personal care team — which includes a care coordinator, a social worker and me, her care manager — review this information. We work together to create her personalized care plan and share in her journey to better health.

{VO:} Barbara’s care team doesn’t end there. She also has a doctor, nurse, pharmacist, and mental health expert, all joining together to coordinate her care.

{VO:} Speaking with Barbara’s daughter April, we learned that Barbara has diabetes. But she hasn’t been to able to see her doctor for awhile because she doesn’t have transportation.  

{VO:} With that critical information, I reached out to her doctor. I was able to immediately schedule an appointment for a check up — to review her current health status, diabetes medications and to make sure her tests are up to date. I also set up transportation to take Barbara to and from the appointment.

{VO:} The initial phone call was just the start of our relationship. I frequently check in with her to see how she’s doing. This includes making sure her diabetes medicines are filled, and that she’s on track with her testing needs. I also help connect her with resources in the community to access healthy foods, and help her order supplies or medications and have them delivered to her home. As I’ve gotten to know Barbara better, I’ve learned that she’s an ace bridge player. So I’ve connected her with a nearby community center that hosts a weekly bridge game.

{VO:} With her care plan in place, Barbara’s diabetes is under control and she’s feeling a lot better. She’s also making new friends. And for the first time in a long time, April has some peace of mind. Aetna is committed to helping members like Barbara and lightening the load for caregivers like April.

{VO:} We know every member faces unique challenges. We’re here to work with them to address these difficulties. Whether that means helping them figure out their medications or finding the right resources to help them easily pay their utility bills, they can count on our support.

{VO:} Learn more how you can turn ‘What ifs’ into lasting health changes for your loved one. It starts with one simple phone call.

{SUPER:} Aetna Medicare Solutions logo

{SUPER: DISCLAIMER}

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. Plan features and availability may vary by service area. This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to our website.

©2020 Aetna Inc.

Y0001_NR_0002_20361_2020_C  04/2020