Filling Your Medicare Prescriptions

We make it easy to fill your prescriptions

We’ve got you covered, with more than 60,000 pharmacies in our nationwide network.

Get your prescriptions by mail

Aetna Rx Home Delivery® is our network mail-order pharmacy. Your maintenance medicines can be sent directly to your home or anywhere you choose.

Learn about our mail order pharmacy

Save money by using generics (collapsed): Sometimes you can save money by asking your doctor to prescribe the generic version of a brand-name medicine. Generic versions of brand-name drugs:

Have the same active ingredients in the same amounts

Typically cost less

Are declared by the Food and Drug Administration to be as just as safe and effective
When to request a refill (collapsed): There are time guidelines for refilling your drugs.

At a retail pharmacy:

For a 30-day prescription

- Order a refill when you have a 7-day supply left

For eye-drop medication

- Order a refill when you have a 9-day supply left

Through a mail-order pharmacy:

For a 90-day prescription

- Order a refill when you have a 22-day supply left

For eye-drop medication

- Order a refill when you have a 27-day supply left

If you order too early, the pharmacy won’t give you the refill until the approved date.

You can get prescription drugs shipped directly to your home. Often, mail-order drugs arrive within 7 to 14 days. Call the number on your ID card if you don't get your mail-order drugs within this time. You can sign-up for automated mail-order delivery.

Medicare only covers prescription drugs sold, filled and used in the U.S. and its territories.
Using Aetna Specialty Pharmacy (ASRx)
(collapsed): Our network specialty pharmacy focuses on medicines that aren’t usually available at retail pharmacies. It offers:

Injection supplies, like needles, syringes, alcohol swabs, adhesive bandages and containers for needle waste at no cost to you

Fast, no-cost delivery

Package tracking

Delivery to your home, doctor’s office or place of choice

Support and education to help you use your medicines and manage your health condition

Flexible payment options

Information on drug maker programs that offer financial help

For more information on Aetna’s Specialty Pharmacy, call 1-866-782-2779 (TTY: 1-877-833-2779), Monday through Friday, 8 a.m. to 7 p.m.
Using an out-of-network pharmacy
(collapsed): There may be times when you need to use an out-of-network pharmacy:

There’s no network pharmacy close or open 24 hours

You need a prescription drug that nearby network or mail-order pharmacies don’t often stock, like drugs for rare medical conditions

You get a Part D prescription drug from an out-of-network provider pharmacy from:

- An emergency room
- A provider-based clinic
- An outpatient surgery place
- An outpatient setting

You get a prescription outside of your home or service area due to:

- A state or federal disaster declaration
- Other public health emergency

If one of the above reasons doesn't apply, we won’t reimburse you for your prescription filled out of network.

If one of the above reasons applies, you'll have to pay the full cost when filling the prescription. You may get a smaller amount of your medicine until you can get to a network pharmacy.

For reimbursement, send us a claim form and your receipt. We'll reimburse you for the amount you paid up to a 10-day supply, minus your copay or coinsurance.

Print a prescription drug claim form

Your plan coverage document (Evidence of Coverage) has more details about out-of-network pharmacies.

See your Evidence of Coverage

We're here to help! (collapsed): Members:
Email us or call Member Services at the number on your ID card.

Don’t have your ID card handy?
Find a phone number

Not yet a Member?
Email us or call an Aetna representative at (TTY: 711), Monday through Friday, 8 a.m. to 8 p.m.

We speak your language (collapsed): We have free interpreter services to answer questions you may have about our health or drug plan. Choose a plan below to learn how to use this service.

Medicare Advantage Plans
Prescription Drug Plans (PDP)

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Filling Your Prescriptions

We make it easy to fill your prescriptions

Get your prescriptions by mail

Related Videos

Brand-Name Drugs

Generic Drugs

Preferred Drug

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You are now leaving the Aetna Medicare website.

You are now leaving our Medicare website.

What coverage do you need?

Select your plan to request a directory

Filling Your Prescriptions

We make it easy to fill your prescriptions

Get your prescriptions by mail

Related Videos

Brand-Name Drugs

Generic Drugs

Preferred Drug

You are now leaving the Aetna website

You are now leaving the Aetna Medicare website.

You are now leaving our Medicare website.

Select your plan to log in or register

What coverage do you need?

Select your plan to request a directory