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Service Excellence Story

Enjoy the personalized service you deserve

Enjoy the personalized service you deserve

For generations, we’ve helped members get the most out of their health plan so they can enjoy healthier lives. Our commitment to service runs deep.


When you call us, you’ll talk with a service team that reflects our caring culture and principles. We listen to your concerns. Do you have questions about your plan benefits? Or what doctors are in your network? Or maybe you need help understanding your medications. Whatever your needs, you can count on us to make them a priority.

Call us at the number on your ID card or go online

Health care will always be about serving people. That’s why we do what we need to do to help you. If you prefer digital solutions, we give you tools that put you in control.

Our commitment to Service in everyday action:

Our commitment to Service in everyday action:

“Aetna’s outstanding reputation for service excellence is the result of really understanding members’ needs and expectations. It comes from carefully listening, paying attention to all details and then putting the right Aetna resources to work for you — because your health journey matters to us.” 

Fred Schulz, vice president, Medicare Service Operations


We live by our values. And that helps provide you with exceptional service.

Resources For Living® — Help when you need it, where you need it


Need help with Medicare enrollment?

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Get member help

Aetna members have access to contact information and resources specific to their plans.


This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs.