Understanding your health can help you reach your personal health ambitions. At Aetna, your health goals always lead the way – wherever you want your health to take you, whatever your life stage, we’ll find ways to join you.
To do the things that are important to you, it’s crucial you take care of your health. We believe when care is personal, you’re more motivated to take charge of your health. That’s why, with us, a clinical team joins you on your health journey. This team has nurses, medical directors, pharmacists and social workers – all committed to understanding your unique circumstances. They work closely with your doctor and help you achieve your personal best health.
From chronic conditions – like arthritis, diabetes or hypertension (high blood pressure) – to a more serious diagnosis, like cancer, our clinical team will be there for you. They’ll find tools to help you be self-sufficient. And they'll give you relevant information to help you make informed decisions about your health. If it’s your first diagnosis for a condition, our clinical team can work closely with your doctor as you take a new path in your health journey.
Harold: I credit Kristin for me being as happy as I am today.
Kristin: One of the reasons I love being an InTouch Care nurse is that we take care of all our members with the same member-centric, holistic viewpoint that comes with the InTouch Care program.
Harold: When I got that cancer, she gave me confidence to succeed - to get through this. She got me over the hump.
Kristin: Hi Harold. What medication do you want to start with?
Harold: She helped me with the medicines and explaining exactly what they were going to do. And how they were going to work.
Kristin: Are you having any trouble getting it from your pharmacy?
Harold: What makes this relationship valuable is because it was someone who honestly cared.
Harold: At an early age I was introduced to physical fitness. If you keep your body healthy and strong, you keep your spirit healthy and strong.
Harold: Martha and I, we’re gym rats. We met in the gym and we never left the gym. Martha would always say, “Babe, you can do this.” And pairing off with Kristin …
Kristin: So what do you think you'd be able to work towards…
Harold: ...yes, this can be done. You can defeat this. So the two of them, it was like being in the gym with Ali, the left and the right, the left and the right, you know.
Martha: She spoke with him clearly, honestly. She didn’t hold back. All those elements made him trust her.
Kristin: Getting back to the gym, that’s a terrific goal. And you really created it yourself.
Harold: She’s one of my best friends. You have your health insurance with a company that cares. And that’s what they proved to me.
Kristin: You’re able to figure out what really motivates the member. And then, in helping them meet their goals, it’s very satisfying.
Harold: I’m back in the gym. My outlook now is rosy. I really appreciate life. *
*Paid actor portrayal, illustrative of one member’s experience.
That's why in more critical cases, we also involve a personal nurse case manager. As your advocate, your case manager:
We have a full range of care services including case management, disease management, transplant services and support services. And whether it's medical or social services, our clinical team members will help you achieve your health ambitions. That's what taking charge of your health is all about.
Learn about other ways we support your health goals:
Aetna members have access to contact information and resources specific to their plans
This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs.
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