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Check out your plan materials
Once you're enrolled, we'll send you:
- A letter stating that you’re a member in our plan
- Your Aetna member ID card (usually within 14 days)
- A letter that directs you to these essential plan documents:
- A complete description of your coverage (Evidence of Coverage)
- A list of prescription drugs covered by your plan, if applicable (Formulary)
- A list of participating pharmacies, if applicable (Pharmacy Directory)
- A directory of participating doctors, hospitals and other providers (Provider Directory)
- A complete description of your coverage (Evidence of Coverage)
- Billing information (learn about online bill pay)
- An over-the-counter (OTC) benefit catalog, if applicable. The catalog includes a list of eligible OTC items covered under the benefit. (OTC Catalog)
Follow this link if you get coverage from an employer or plan sponsor
2022 Get Started Guide for SilverScript Part D Prescription Drug Plan
2022 Aetna Medicare Advantage & Aetna Medicare Rx® Plan Handbook
2022 Aetna Medicare Advantage & Aetna Medicare Rx® Plan Handbook - Español
2022 CA Member Plan Handbook for Aetna Medicare H4982 - Plus Plan (HMO)
2022 CA Member Plan Handbook for Aetna Medicare H0523 - Prime Plan and Select Plan (HMO)
Get member help
Aetna members have access to contact information and resources specific to their plans
Frequently asked questions by members
We know insurance is confusing. We’re here to help answer your questions.