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Check out your plan materials

Once you're enrolled, we'll send you:

  • A letter stating that you’re a member in our plan
  • Your Aetna member ID card (usually within 14 days)
  • A letter that directs you to these essential plan documents:

  • Billing information (learn about online bill pay)
  • An over-the-counter (OTC) benefit catalog, if applicable. The catalog includes a list of eligible OTC items covered under the benefit. (OTC Catalog)

Get member help

Aetna members have access to contact information and resources specific to their plans

Frequently asked questions by members

We know insurance is confusing. We’re here to help answer your questions.