OTC benefit questions
Call OTC Health Solutions at 1-833-331-1573 ${tty}. You can speak with an agent 9 AM to 8 PM local time, Monday through Friday.
Your OTC benefit is administered by OTC Health Solutions® (OTCHS).
Certain items have special limits.
There are no returns or exchanges allowed.
You can call OTCHS to cancel an order up to 30 minutes after your order.
Any unused benefit amount does not carry over to the next benefit period.
See your Evidence of Coverage for more information on your OTC benefit.
Go online at CVS.com/otchs/myorder to log in or register for an account. If it’s your first time, you’ll need to register for an online account using your Aetna® member ID number and your email. You’ll see your OTC benefit amount and items that are available for you to order. They will deliver your items by mail at no additional cost to you.
Order OTC items now
Call 1-833-331-1573
${tty} to speak with an agent. You can place your order 9 AM to 8 PM local time, Monday through Friday. Or use their automated system 24 hours a day, 7 days a week. They will deliver your items by mail at no additional cost to you.
Stop by any CVS®, CVS Pharmacy y más ®, or Navarro® store to use your benefit. To find the closest location, just visit CVS.com/otchs/myorder/storelocator. CVS Pharmacy® locations inside Target® stores and Schnucks are not included. Not all items are available in all stores.
OTC benefit questions
Call OTC Health Solutions at 1-833-331-1573 ${tty}. You can speak with an agent 9 AM to 8 PM local time, Monday through Friday.
Order a catalog
Call Member Services to order a printed copy of your OTC catalog or call the number on your Aetna member ID card.
Aetna and CVS Pharmacy® are part of the CVS Health® family of companies.
Aetna handles premium payments through InstaMed, a trusted payment service.
Aetna handles premium payments through InstaMed, a trusted payment service.
Aetna handles premium payments through InstaMed, a trusted payment service. Your InstaMed log in may be different from your Caremark.com secure member site log in.
Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express log in may be different from your Aetna secure member site log in.
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La información a la que accederá es proporcionada por otra organización o proveedor. Si tu intención no era salir del sitio web, cierra este mensaje.
Caremark.com is the secure website where Aetna Medicare SilverScript members can manage prescriptions, sign up for mail delivery, view order status, find drug pricing, and identify savings options.
Our plan selection pages will be down for maintenance starting Friday, April 16, at 9 p.m. and returning by 1 p.m. Saturday, April 17.
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Resources For Living is not available for members with Aetna Part D (prescription only) plans, Dual Eligible Special Needs Plans (D-SNPs), Institutional Special Needs Plans (I-SNPs) or Medicare Supplement plans.
These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.
These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.