You can call NationsBenefits at 1-877-204-1817 ${tty} to speak with an agent 8 AM – 8 PM local time, excluding holidays.
About your OTC benefit
About your OTC benefit
Your OTC benefit is administered by NationsBenefits®. Your benefit comes with a Aetna Extra Benefits Card. It will be reloaded every benefit period.
There is no transaction limit per benefit period.
Certain items have special limits.
There are no returns or exchanges allowed.
You can call NationsBenefits to cancel an order up to one hour after your order.
See your Evidence of Coverage for more information on your OTC benefit.
Ways to order
Order online
Log in to your secure online account at Aetna.NationsBenefits.com to place your order. If it’s your first time, register for an online account using your Aetna® member ID number and your email. You’ll see your OTC benefit amount and items that are available for you to order. After you order, they will deliver your items by mail at no additional cost to you.
Call to order
Call 1-877-204-1817 ${tty} to speak with an agent 8 AM – 8 PM local time, excluding holidays. They will deliver your items by mail at no additional cost to you.
Shop in store
To find participating stores, just visit Aetna.NationsBenefits.com. Choose items listed in your catalog. Not all items are available in all stores.
Order by mail
Complete the order form in the back of your catalog. Send your completed order form using the postage-paid envelope attached to your catalog. You’ll get a fresh order form and envelope when your order arrives. Mail your order to:
NationsBenefits
1700 N. University Drive,
Plantation, FL 33322
Have questions or need a catalog?
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