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Aetna’s Privacy Center


We value the trust you place in us. Protecting your privacy is important to Aetna and we take care to safeguard your personal information. Additional information regarding how we collect, maintain and use your information is available in our Privacy Center.

Web and Mobile Privacy Statement

Welcome to our web and mobile experience. By using our websites and mobile apps, you agree to the terms of this Privacy Statement.


Privacy Statement updated:  8/11/2021

Coverage may be underwritten or administered by one or more of the following companies: Aetna Better Health Inc., Aetna Health Inc., Aetna Health of California Inc., Aetna Health of Utah Inc., Aetna Health of Iowa Inc., Aetna Life Insurance Company, Coventry Health Care plans, Aetna Better Health plans, Coventry Health and Life Insurance Company, HealthAssurance Pennsylvania, Inc., Innovation Health plans, and Allina Health and Aetna Insurance Company.  Mail order pharmacy services may be provided by Caremark, L.L.C. or one or more of its subsidiaries or affiliates.

Notice of Privacy Practices

How we may use and disclose personal health and financial information when administering a plan of benefits. The Notice of Privacy Practices also explains the legal rights individuals have under the Health Insurance Portability and Accountability Act (HIPAA). 

Aetna Medicare notice of privacy practices - English (PDF)

Aetna Medicare notice of privacy practices - Español (PDF)

Aetna Medicare notice of privacy practices - Chinese (PDF)

Security highlights

Aetna takes information security seriously and we diligently safeguard your personal information.  Here are some ways Aetna protects your information and steps you can take to help.


Privacy and security educational resources


footnote1 “Aetna” and the pronouns “we,” “us,” or “our” may refer to one or more of the Aetna group of subsidiary companies and their affiliates.


footnote2 See The Centers for Medicare & Medicaid Services (“CMS”) Interoperability and Patient Access Final Rule (CMS-9115-F).


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Get member help

Aetna members have access to contact information and resources specific to their plans.