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What to Expect After You Enroll

Welcome City of New York (CONY) retirees!

We can help you learn about your benefits and how to use your CONY Aetna Medicare Advantage Plan.

Check out your plan materials

Once you're enrolled, we'll send you:

  • A letter stating that you’re a member in our plan
  • Your member ID card (usually within 14 days)
  • A complete description of your coverage
  • A new member Journey Handbook with helpful tools, cost-saving resources and important tips. Think of it as your quick guide to getting the most out of your plan.


If you're new to Aetna Medicare or recently changed plans, we can help you learn about your benefits and how to use your plan.

This information is not a complete description of benefits. Call 1-855-335-1407 (TTY: 711) for more information.

Members who get “Extra Help” are not required to fill prescriptions at preferred network pharmacies in order to get Low Income Subsidy (LIS) copays.  

Participating physicians, hospitals and other health care providers are independent contractors. They're neither agents nor employees of Aetna. The availability of any particular provider can't be guaranteed. Provider network make-up is subject to change. 

This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. 

     GRP_4006_2144_M Approved 5/15/2019
     Page last updated: March 3, 2021