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Change Your Address or Phone Number

Let us know

If you’re moving or getting a new phone number, , you need to contact both Aetna, as well as the New York City Office of Labor Relations.

  • Call our Aetna Medicare at 1-888-267-2637 (TTY: 711), Monday to Friday, 8:00 AM to 9:00 PM ET.
  • Call New York City Office of Labor Relations at 1-212-513-0470 (TTY: 711), Monday to Friday, 9:00 AM to 3:00 PM ET.
  • Inquires and questions can be emailed to:


     GRP_4006_2144_M Approved 5/15/2019
     Page last updated: March 3, 2021