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Call 1-800-307-4830 (TTY: 711), Monday to Friday, 8 AM to 8 PM ET.

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Call Member Services at the number on your ID card, or call 1-888-267-2637 (TTY: 711), Monday to Friday, 8 AM to 9 PM ET.

Our mailing address:

Aetna Medicare
Attn: Jennifer Robertson, F314
4050 Piedmont Pkwy Ste 200
High Point, NC 27265

New York City Office of Labor Relations' mailing address:

New York City Office of Labor Relations
40 Rector Street, 4th Floor
New York, NY 10006

You can also call New York City Office of Labor Relations at 1-212-306-7200 (TTY: 711), Monday to Friday, 9:00 AM to 3:00 PM, ET.

Or visit the New York City Office of Labor Relations' website for more information.

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     GRP_4006_2144_M Approved 5/15/2019
     Page last updated: March 3, 2021