Group Medicare Contact

At Aetna Medicare, we’re here to answer all your questions about your coverage. There are several convenient ways for you to contact us:

Online:

If you would like an Aetna Medicare representative to contact you, click here and complete the form. We will call you and help to answer your questions.

By phone:

• Call 1-800-307-4830 (TTY/TDD: 1-888-760-4748), Monday through Friday, 8 a.m. to 6 p.m.

Already a member? Call us at the number listed on your identification card. You may also select from the numbers below.

• Aetna Medicare Advantage members (with or without prescription drug plan), call 1-800-282-5366 (TTY/TDD 1-888-760-4748)
• Aetna Medicare PDP plan members (prescription drug plan only), call 1-877-238-6211 (TTY/TDD 1-888-760-4748)

You may also phone Aetna Member Services at the number on your ID card.

• Available 24 hours a day, 7 days a week
• Instant access — no busy signals or "on hold" music
• Personalized menu options that relate only to your plan and coverage
• Personal claims, eligibility and plan information
• Common transactions
• Expert customer service professionals who are specially trained to assist you during business hours

By Mail:

Write to us at: