Group Medicare Contact
At Aetna Medicare, we’re here to answer all your questions about your coverage. There are several convenient ways for you to contact us:
If you would like an Aetna Medicare representative to contact you, click here and complete the form. We will call you and help to answer your questions.
- Call 1-800-307-4830 (TTY/TDD: 1-888-760-4748), Monday through Friday, 8 a.m. to 6 p.m.
Already a member? Call us at the number listed on your identification card. You may also select from the numbers below.
- Aetna Medicare Advantage members (with or without prescription drug plan), call 1-800-282-5366 (TTY/TDD 1-888-760-4748)
- Aetna Medicare PDP plan members (prescription drug plan only), call 1-877-238-6211 (TTY/TDD 1-888-760-4748)
You may also phone Aetna Member Services at the number on your ID card.
- Available 24 hours a day, 7 days a week
- Instant access — no busy signals or "on hold" music
- Personalized menu options that relate only to your plan and coverage
- Personal claims, eligibility and plan information
- Common transactions
- Expert customer service professionals who are specially trained to assist you during business hours
Write to us at:
Aetna Inc., RT-52
151 Farmington Avenue
Hartford, CT 06156
Questions? Call the number listed on your enrollment materials
or on the back of your Aetna Medicare ID Card.
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Page Last Updated: September 16, 2011